IT Customer Support II

🔍 Calgary Zone, Calgary, Quarry Crossing

📁: Information Technology

📅   : ALB00478909 Requisition #

📅   : Feb 06, 2025 Post Date

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Recovery Alberta: N

Classification: IT Customer Support II

Union: AUPE GSS

Unit and Program: Information Technology

Primary Location: Quarry Crossing

Location Details: As Per Location

Multi-Site: Not Applicable

FTE: 1.00

Posting End Date: 12-FEB-2025

Temporary Employee Class: Temp F/T Benefits

Date Available: 24-FEB-2025

Temporary End Date: 29-AUG-2025

Hours per Shift: 7.75

Length of Shift in weeks: 2

Shifts per cycle: 10

Shift Pattern: Days

Days Off: Saturday/Sunday

Minimum Salary: $31.13

Maximum Salary: $38.01

Vehicle Requirement: Driver's License, Vehicle Required

Required Qualifications:

Completion of certificate in Computer Support or equivalent.

Additional Required Qualifications:

Key Responsibilities include: Assess client request; investigates to determine the root cause. Troubleshooting may involve assessing technical, workflow or user issues. Installation and support of technology and applications supported by AHS Technology Services. This includes computing devices. print devices, mobility devices and any other technology that may be existing or introduced into the AHS environment. Installation and support can be operational growth or net new requirements such as a new site or business unit requiring technology installation, removal or change. Manage technology life cycle state as defined by Technology Services, this includes technology refresh and decommissioning. Identify a solution where there is not an existing precedent or documentation and takes corrective action to reach a resolution. In addition to resolving technical problems ensures issues that may need to be addressed by possible changes in policy, procedures or guidelines are documented and forwarded to management for review. Revise manuals and department process documents. Create and maintain technical support and training documents. Provide input into department processes. guidelines and procedures. Develop and foster relationships with business units. Other duties as assigned.

Preferred Qualifications:

As Required.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.