IT Customer Support I -Telecommunication Services
- Recovery Alberta: N
- Classification: IT Customer Support I
- Union: AUPE GSS
- Unit and Program: Telecommunication Services - IT
- Primary Location: CN Tower
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 06-SEP-2024
- Employee Class: Regular Full Time
- Date Available: 07-OCT-2024
- Hours per Shift: 7.75
- Length of Shift in weeks: 1
- Shifts per cycle: 5
- Shift Pattern: Days
- Days Off: As Per Rotation
- Minimum Salary: $26.75
- Maximum Salary: $32.68
- Vehicle Requirement: Driver's License, Vehicle Required
Completion of certificate in Computer Support or equivalent.
Additional Required Qualifications:2-3 Years of Service Desk/Help Desk experience. 2-3 Years of telecommunications industry experience. Superior communication skills, both written and verbal. Direct experience with telecommunications incident and request management. Must demonstrate the ability to manage workflow through multiple streams (telephone, application, email, instant message). Working-level knowledge of desktop telephony devices (analog, digital and Voice over IP). Advanced knowledge of telecommunication PBX features and functionality, covering systems by manufacturers such as (but not limited to) Avaya, Cisco, Mitel and NEC. Working-level knowledge of the ServiceNow service management system. This position involves managing telecommunications equipment inventory. This requires the physical ability and dexterity to move telecommunications equipment and hardware within a facility/storage space, with the ability to lift packages weighing up to approximately 18kg (40 lbs.)
Preferred Qualifications:Working knowledge of logic-based computer languages and hardware. Working knowledge of Microsoft Office Suite (Outlook, Word, Excel, Access, Visio) Familiarity with telecommunication applications such as voicemail, call recording, and call detail reporting. Familiarity with ITIL best practices. Cisco Collaboration Certification. Ability to create reports, inventory tracking documents, and operational processes, using various Microsoft Office applications.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
