Unit Clerk
Your Opportunity:
Reporting to the manager, under general supervision, the Unit Clerk in the Bariatric Surgical Clinic provides clerical and operational support to patients and staff. The demands for this position are extensive due to the volume of workload. The Unit Clerk requires strong communication, organizational, time management and critical thinking skills. The successful candidate must be able to work both independently, and as an effective team member, being flexible to adapt to quickly changing demands and priorities. Tasks include: Responsible for the preparation, maintenance and management of patient appointments. Processes referrals for triage and scheduling in the Electronic Medical Record, Connect Care. Books patient appointments appropriately, balancing provider and patient requests with efficient clinic operations. Acts as the first contact for patients and clinicians attending the clinic. Directs calls and inquiries to the appropriate person promptly. Requests to receive, sorts and file documents relevant to patient care in the clinic which includes but is not limited to assessment reports, lab and test results, diagnostic imaging reports, clinician notes, Net Care reports, and referral letters. Manages data in the Metabolic and Bariatric Surgery Accreditation Quality Improvement Program (MBSAQIP).
Description:
As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit.
- Classification: Unit Clerk
- Union: AUPE GSS
- Unit and Program: Bariatric Surgery Clinic Ambulatory Care
- Primary Location: Royal Alexandra Hospital
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 25-MAY-2026
- Employee Class: Regular Full Time
- Date Available: 04-JUN-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: 12
- Shifts per cycle: 60
- Shift Pattern: Days
- Days Off: As Per Rotation
- Minimum Salary: $28.49
- Maximum Salary: $34.62
- Vehicle Requirement: Not Applicable
Completion of Grade 12 or equivalent. Completion of an accredited Unit Clerk Course or equivalent training program.
Additional Required Qualifications:Certified with MBSAQIP with data entry requirements and required to manage data for the program. Required to complete certification exam annually to maintain access to database. Have a comprehensive understanding of the data requirements for the clinic and are required to present data to stakeholders. Medical terminology and computer office training are required. Health care provider-CPR through Heart and Stroke Foundation is required. Must be able to understand and communicate effectively, in writing and verbally in the English language is required. Connect Care scheduling experience is required. Must be proficient in the use of Windows, Excel, Outlook, Connect Care EMR, and Microsoft Office products. Manages data in the Metabolic and Bariatric Surgery Accreditation Quality Improvement Program (MBSAQIP) is required. Previous experience in an Outpatient Ambulatory Care Clinic setting is required. Previous Experience with complex referral processes is required. Previous experience in a Bariatric Clinic is required. Requires excellent understanding of customer service. Must be able to push, pull and assist Bariatric patients weighing more than 500 pounds (227 KG) by wheelchairs and/or stretcher is required to porter patients. Requires excellent verbal and written communication skills. Must be flexible, able to prioritize and organize workload and adjust to rapidly changing needs of the department. Must maintain patient confidentiality.
Preferred Qualifications:Courteous and pleasant telephone etiquette is essential. Sensitivity and non-judgmental attitude is required to work with this patient population. Must have the ability to work well within a team and deal effectively with conflict and sensitive issues. The ability to problem solve and work on own initiative is required.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
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We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
