Patient Concerns Consultant
- Classification: Consultant
- Union: Exempt
- Unit and Program: Systems Transformation, Quality, Safety & Performance North Zone
- Primary Location: Grande Prairie Public Health
- Location Details: Eligible to work remotely within Alberta
- Negotiable Location: Within North Zone
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 10-MAR-2023
- Date Available: 20-MAR-2023
- Hours per Shift: 7.75
- Length of Shift in weeks: 1
- Shifts per cycle: 5
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $28.20
- Maximum Salary: $48.45
- Vehicle Requirement: Not Applicable
Bachelor’s degree in health care management or administration, business administration or a related health care field. Five (5) years progressively responsible experience in health care in an organization of significant size, complexity, and diversity. Health care experience in a clinical, managerial, or educational role is an asset. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.
Additional Required Qualifications:
In addition, the PCC will process a record of accomplishment in the following areas: Knowledge of the Health Quality Council of Alberta Patient Concerns /Complainants Resolution Provincial Framework and appropriate legislation i.e., Alberta Ombudsman Act, PCRP Regulation is an asset. Knowledge of the Health Quality Council of Alberta Disclosure of Harm to Patients and Families Provincial Framework is an asset. Training and /or experience in concerns management processes, conflict management, mediation, ethical decision-making, and disclosure an asset. Effective communicator with strong organizational skills, a client-focused orientation and commitment to providing safe, excellent patient and family centered care at the same time supporting AHS staff and practitioners. Demonstrated ability and comfort with decision-making responsibilities, coaching, teaching and the ability to influence and build confidence in others. Ability to manage change and create innovative resolutions for complex and diverse issues. Ability to foster a climate of cooperation amongst, and build solid relationships with, public agencies, government, boards, committees, and other partners as well as AHS staff and practitioners. Ability to interpret and articulate patient concerns including the initiation of multiple responses. Mediation, collaboration, negotiation, conflict resolution, and the de-escalation skills.
Preferred Qualifications:
Experience dealing with complex issues through mediation, negotiation or in a dispute resolution is an asset. Equivalencies of education and experience may be considered. A demonstrated clear pattern of professional and personal development. A member in good standing with a Regulatory Association is required.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
