Patient and Provider Experience Coordinator
- Classification: Coordinator
- Union: Exempt
- Unit and Program: Volunteer Resources
- Primary Location: U of A Hospital
- Location Details: As Per Location
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 23-MAY-2024
- Date Available: 10-JUN-2024
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $23.59
- Maximum Salary: $39.31
- Vehicle Requirement: Not Applicable
Compassionate, empathetic, and dedicated to improving the overall healthcare experience for patients and providers alike. Proven ability to work collaboratively across departments and disciplines to achieve common goals. A post-secondary degree in Human Resources Management, Business Administration, or Management in Human and Social Services or an equivalent of experience, education, and training may be considered. Previous supervisory experience. A demonstrated proficiency in Microsoft Office programs including Word, Excel, Visio, and PowerPoint required. Bachelor's degree in healthcare administration, business administration, or a related field. Previous experience in a healthcare setting, preferably in a patient experience or customer service role. Strong communication and interpersonal skills, with the ability to interact effectively with patients, providers, and staff members. Excellent organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
Additional Required Qualifications:
A demonstrated clear pattern of professional and personal development. Ability to establish and maintain effective working relationships with internal and external stakeholders. Effective communicator with strong organizational skills, influential skills, and client focused orientation and commitment to providing quality services. Experience as a team member in project planning, execution, reporting, monitoring, and evaluation. Knowledge of patient experience measurement tools and methodologies is an asset. Demonstrated ability to facilitate change. Able to utilize volunteer management software (e.g. Better Impact or equivalent). Knowledge and skills in problem solving and concerns resolution. Ability to communicate effectively with a variety of stakeholders to respond to standard requests and relay information. Proven ability to foster partnerships and to achieve organizational goals within a large, diverse organization and managing within a unionized environment. Personal volunteer experience.
Preferred Qualifications:
As Required.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
