Your Opportunity:
Reporting to the Director, Billing Cash and Collections, the Self-Pay Billing, Collections, and Customer Support Centre Manager plays a key leadership role within Finance Shared Services. The Manager is responsible for providing direction and leadership in support of the vision, mission and business plan of Alberta Health Services. The position is primarily responsible for providing support and guidance to the team for billing of charges for medical services and supplies to patients, collections, patient inquiries, development of processes and policies, and reporting on performance including measurement of productivity and quality. In addition, this position is responsible for leading and mentoring staff. Strategic Planning/Change Management - Demonstrated ability to develop and execute a plan to improve efficiency and effectiveness of including the development and administration of policy and procedures. - Ability to challenge status quo and collaborate with stakeholders to come up with creative solutions. - Ability to engage and lead the team through change - implement processes for monitoring the change and make necessary adjustments to maximize effectiveness. - Demonstrated ability to set and communicate clear and meaningful expectations and implement monitoring processes to ensure expectations are met. - Ability to identify key challenges and opportunities and develop the knowledge, skills and abilities of the team to achieve predetermined outcomes. - Demonstrated ability in promoting an environment that fosters a culture of safe work practices. - Demonstrated ability and willingness to learn from an experienced team and to create an environment of collaboration, sharing and learning. Strong consulting skills, with ability to foster a climate of cooperation and collaboration with internal Finance portfolios, operational leaders and other partners.
Description:
Reporting to the Director, Billing Cash and Collections, the Self-Pay Billing, Collections, and Customer Support Centre Manager plays a key leadership role within Finance Shared Services. The Manager is responsible for providing direction and leadership in support of the vision, mission and business plan of Alberta Health Services. The position is primarily responsible for providing support and guidance to the team for billing of charges for medical services and supplies to patients, collections, patient inquiries, development of processes and policies, and reporting on performance including measurement of productivity and quality. In addition, this position is responsible for leading and mentoring staff. Strategic Planning/Change Management - Demonstrated ability to develop and execute a plan to improve efficiency and effectiveness of including the development and administration of policy and procedures. - Ability to challenge status quo and collaborate with stakeholders to come up with creative solutions. - Ability to engage and lead the team through change - implement processes for monitoring the change and make necessary adjustments to maximize effectiveness. - Demonstrated ability to set and communicate clear and meaningful expectations and implement monitoring processes to ensure expectations are met. - Ability to identify key challenges and opportunities and develop the knowledge, skills and abilities of the team to achieve predetermined outcomes. - Demonstrated ability in promoting an environment that fosters a culture of safe work practices. - Demonstrated ability and willingness to learn from an experienced team and to create an environment of collaboration, sharing and learning. Strong consulting skills, with ability to foster a climate of cooperation and collaboration with internal Finance portfolios, operational leaders and other partners.
- Acute Care Alberta: N
- Primary Care Alberta: N
- Recovery Alberta: N
- Classification: Manager
- Union: Exempt
- Unit and Program: Billing Cash and Collections
- Primary Location: Seventh Street Plaza
- Location Details: Eligible to work hybrid (on/off site) within Alberta
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 06-MAY-2025
- Date Available: 16-MAY-2025
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $42.89
- Maximum Salary: $73.49
- Vehicle Requirement: Not Applicable
Required Qualifications and Competencies: A post-secondary degree. A professional accounting designation. A minimum of 5-7 years in similar leadership role ideally in an organization of significant size, complexity and diversity (healthcare experience an asset). Experience in proactively managing and motivating employees to ensure staff are able to fulfill their expected responsibilities. Experience in design, implementing, and monitoring of effective internal controls to ensure accurate recognition of revenues and stewardship of receivables. Experience in reporting, both for business decision-making and financial accounting Experience in leading a team in a unionized environment. A demonstrated clear pattern of professional and personal development. Experience in a health care billing environment. Experience in related applications such as Epic is considered an asset. Oracle experience is considered an asset. Excellent oral and written communication, including experience in preparation of briefing notes, and presentations, to be delivered to audiences ranging from employees, to executives, to external partners. A combination of education and extensive experience may be considered.
Additional Required Qualifications:
As required.
Preferred Qualifications:
As required.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
