IT Infrastructure Services 4
- Acute Care Alberta: N
- Primary Care Alberta: N
- Recovery Alberta: N
- Classification: IT Infrastructure Services 4
- Union: Exempt
- Unit and Program: Communication and Collaboration Technology
- Primary Location: Quarry Crossing
- Location Details: Eligible to work hybrid (on/off site) within Alberta
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 28-MAY-2025
- Date Available: 07-JUN-2025
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $36.72
- Maximum Salary: $62.97
- Vehicle Requirement: Driver's License, Vehicle Required
Bachelor's degree in a related field. Minimum of two years of relevant experience. Experience with Genesys technology is essential. Experience with JSON, XML, and RESTful Web Services. Solid understanding of Windows Server 2019 and newer, and Redhat Enterprise Linux 7.4 and newer. Knowledge of MS SQL Server 2019 and newer. Experience with ServiceNow. ITIL Foundation Certification.
Additional Required Qualifications:
Ability to participate in on-call rotation. Troubleshooting Experience with AudioCodes Session Border Controllers and Edge devices. 5+ years of direct contact centre support/deployment experience in a large and complex unified communications environment. Advanced level knowledge of collaboration technology principles, tools and methodologies. Expertise in MS Office suite. Broad knowledge of I.T. functions. Understanding of the alignment between business requirements and I.T. solutions from a provincial level. Ability to anticipate internal and external business and stakeholder needs. Excellent analytical, problem solving and critical thinking. Excellent negotiation and conflict resolution skills across multiple stakeholder groups with competing requirements and objectives. Excellent written and oral communication skills; able to communicate effectively at all levels of the organization including at the executive level. Proven experience as a senior resource on projects, including demonstrated ability and comfort with decision making, coaching and mentoring. Proven ability to foster relationships and partnerships with highly complex internal and external stakeholders.
Preferred Qualifications:
5+ years of direct support/deployment of Genesys contact centre solutions in a healthcare environment. Professional level certifications on Genesys solutions, with a focus on Genesys Cloud. Professional level certifications Microsoft servers and virtual environment operating systems. Professional level certifications on Red Hat operating systems. Experience in a health services or public sector environment is desirable.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
