IT Customer Support II
- Classification: IT Customer Support II
- Union: AUPE GSS
- Unit and Program: IT Service Desk South
- Primary Location: Quarry Crossing
- Location Details: Eligible to work remotely within Alberta
- Multi-Site: Not Applicable
- FTE: 0.00
- Posting End Date: 06-OCT-2023
- Employee Class: Casual/Relief
- Date Available: 16-OCT-2023
- Hours per Shift: Varies
- Length of Shift in weeks: Varies
- Shifts per cycle: Varies
- Shift Pattern: Days, Evenings, Nights, Weekends, On Call
- Days Off: Other
- Minimum Salary: $31.13
- Maximum Salary: $38.01
- Vehicle Requirement: Not Applicable
Completion of certificate in Computer Support or equivalent.
Additional Required Qualifications:Post-secondary degree or diploma in Computing Science program or related job experience. Sound knowledge of PC software, including Microsoft Office, Windows, Active Directory, and PC configurations. Proficient keyboarding skills. 3+ years’ experience in a support desk environment. Customer service focus and strong communication skills. Superior problem-solving and decision-making abilities. Ability to work in a 24x7 on-call rotation.
Preferred Qualifications:Previous healthcare experience is considered. A+ or similar certification preferred, ITIL Foundation, experience with ServiceNow. Experience with Ivanti Management Suite.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
