IT Customer Support II

🔍 Edmonton Zone, Edmonton, Misericordia Community Hosp

📁: Information Technology

📅   : ALB00339551 Requisition #

📅   : Feb 10, 2023 Post Date

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Classification: IT Customer Support II

Union: AUPE GSS

Unit and Program: (CORP) IT

Primary Location: Misericordia Community Hosp

Location Details: As Per Location

Multi-Site: Multisite

FTE: 1.00

Posting End Date: 16-FEB-2023

Employee Class: Regular Full Time

Date Available: 13-MAR-2023

Hours per Shift: 7.75

Length of Shift in weeks: 2

Shifts per cycle: 10

Shift Pattern: Days, On call

Days Off: Saturday/Sunday

Minimum Salary: $30.52

Maximum Salary: $37.26

Vehicle Requirement: Driver's License, Vehicle Provided

Required Qualifications:

Completion of certificate in Computer Support or equivalent.

Additional Required Qualifications:

Successful completion of Computer Science program from a recognized institution, or related job experience. Three to five years’ experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows XP/7/10, A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential, as well as superior problem-solving and Conflict Resolution skills. Valid Class 5 driver’s license. Ability to establish priorities, schedule work and assign resources effectively. Ability to analyze concerns or problems arising that fall outside of standard procedures. Ability to work independently under limited supervision. Ability to promote quality improvement strategies and methodologies to staff. Ability to promote a cooperative work environment and spirit. Ability to function effectively in English, both verbally and in writing. Remain current in IT field. Maintain and respect confidentiality.

Preferred Qualifications:

As required.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.