IT Customer Support I
- Recovery Alberta: N
- Classification: IT Customer Support I
- Union: AUPE GSS
- Unit and Program: Information Technology
- Primary Location: Quarry Crossing
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 14-OCT-2024
- Employee Class: Regular Full Time
- Date Available: 04-NOV-2024
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $26.75
- Maximum Salary: $32.68
- Vehicle Requirement: Not Applicable
Completion of certificate in Computer Support or equivalent.
Additional Required Qualifications:Experience in a fast-paced environment managing multiple concurrent demands. Must have related IT customer service experience within the last 5 years and be proficient using MS Office Suite and Outlook. Experience with ServiceNow is required. Must have strong cognitive, analytical and problem-solving skills, and a dedicated commitment to customer service. Must be able to demonstrate effective communication, interpersonal, and organizational skills. Experience in creating standardized documentation is essential. Must have ability to set and meet personal deadlines and adapt to changes in priority. Must have ability to work in a team environment and experience in coordinating teams.
Preferred Qualifications:Knowledge or experience with application management lifecycle processes is an asset. MS Visio proficiency is an asset. Experience with other ITSM tools is an asset. Related one year certificate from a recognized post-secondary institution preferred. Experience in a healthcare environment is an asset. Experience working with technology is an asset. Ideal candidate is self-motivated, and able to operate with limited supervision.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
