IT Analyst II
Your Opportunity:
The IT Analyst II provides a critical technical support role in the ongoing deployment and support of AHS’s Microsoft Teams Environment. The Analyst regularly monitors and maintains established baselines using a variety of specialized software interfaces and tools and will work closely with a variety of internal and external service teams to ensure that service level agreements are met. As a Tier 2 and 3 subject matter expert, support is provided based on a thorough understanding and application of the ITIL framework and associated processes.
Description:
As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.
- Acute Care Alberta: N
- Primary Care Alberta: N
- Recovery Alberta: N
- Classification: IT Analyst II
- Union: AUPE GSS
- Unit and Program: IT Unified Collaboration
- Primary Location: Quarry Crossing
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 26-MAY-2025
- Employee Class: Regular Full Time
- Date Available: 09-JUN-2025
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days, On Call
- Days Off: Saturday/Sunday
- Minimum Salary: $38.54
- Maximum Salary: $52.03
- Vehicle Requirement: Not Applicable
Completion of bachelor's degree in Computer Science or Information Technology or equivalent.
Additional Required Qualifications:Bachelor's degree in information technology, Computer Science, or a related field. Strong knowledge of Microsoft Teams, Office 365, SharePoint Online and related technologies. Excellent problem-solving and communication skills. Ability to work independently and as part of a team. One or more of the following: Teams Administration. Enterprise telecommunications technologies and concepts including PBX analog communication devices, voice routing policies etc. Microsoft 365 Administrator or similar role.
Preferred Qualifications:Experience with PowerShell scripting and automation. Familiarity with SharePoint, OneDrive, and other Office 365 applications. Understanding of network protocols and security principles. ITIL v3 or v4 framework certification. Relevant certifications (e.g., Microsoft Certified: Teams Administrator Associate) are a plus.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
