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Alberta Referral Directory Administrator

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Business Support - Other
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Alberta Health Services
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ALB00081157 Requisition #
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Your Opportunity:

Path to Care is a provincial access management program that supports implementation of the AHS Wait Time Policy and is leading access transformation across scheduled health services to ensure patients receive the right care, at the right place, at the right time. The Alberta Referral Directory (ARD) is a Path to Care managed resource that centralizes referral information into a single online directory for referring sources across Alberta. The ARD Administrator reports to the Director, Path to Care and is the primary support person for the ARD including the general public, primary care, referring sources, consulting physicians, scheduled services operations, the Path to Care team and administrative personnel. The ARD Administrator will be considered a subject matter expert, responsible for ensuring all policies and procedures are followed. This is a great opportunity for Unit Clerks, Scheduling Staff, Referral Coordinators or any other AHS Administrative Support staff with medical terminology knowledge to grow your career within AHS and expand your expertise within the healthcare industry. All Non-Union/Exempt positions are being reviewed for possible inclusion in the AUPE General Support Services bargaining unit. If this position is impacted, the incumbent will be notified accordingly. All Non-Union/Exempt positions are being reviewed for possible inclusion in the AUPE General Support Services bargaining unit. If this position is impacted, the incumbent will be notified accordingly.

Description:

The Alberta Referral Directory Administrator will serve as the primary helpdesk and customer service contact for the ARD, providing written and telephone based assistance. The incumbent will trouble shoot, find solutions, alert users of changes and liaise with technical staff on day-to-day issues that arise. The Alberta Referral Directory Administrator will develop user manuals, manage and track database access, maintain an email/fax database and distribute communications as required. The Alberta Referral Directory Administrator will be accountable for supporting project managers with data entry and updating, maintaining and tracking ARD profiles. This position will monitor all ARD batch reporting, identify performance issues, review all monthly status reports, make recommendations for quality improvements and update the database with weekly CPSA reports.

  • Classification: Coordinator
  • Union: Exempt
  • Department: PAT Wait Time Meas & Mgmt Ops
  • Primary Location: Southport Tower
  • Employee Class: Regular Full Time
  • FTE: 1.00
  • Posting End Date: 17-JAN-2019
  • Date Available: 04-FEB-2019
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 2
  • Shifts per cycle: 10
  • Shift Pattern: Days
  • Days Off: Saturday/Sunday
  • Minimum Salary: $22.84
  • Maximum Salary: $38.07
  • Vehicle Requirement: N/A
Required Qualifications:

A Diploma in Health Information Management, Unit Clerk, Medical Terminology, Healthcare Administration or Health Information Technology is required. This role requires excellent communication skills, meticulous attention to detail, problem solving skills, medical terminology knowledge and comfortability with information technology.


Additional Required Qualifications:

5 years' experience in a healthcare setting. 5 years' experience in a medical terminology/health informatics role. 5 years' experience in an administration, support, or coordinator role.


Preferred Qualifications:

A Bachelor's Degree along 3 to 5 years' experience with data quality assurance and/or 3 to 5 years' experience with communication and marketing will be considered an asset. A combination of education, skills and experience may be considered.

Please note:

All postings close at 23:59 of the posting end date indicated.

Important:

Alberta Health Services (AHS) is committed to ensuring the safety of staff and patients and requires all NEW employees to provide a satisfactory criminal record check (CRC) and/or Vulnerable Sector Search(VSS) prior to the start of their employment. The CRC/VSS must be specific to the role at AHS and must be dated no more than 90 days prior to the date on your written offer from AHS.

Healthy Albertans. Healthy Communities. Together.

We’re passionate about what we do.  Our team of skilled and dedicated health care professionals, support staff and physicians who promote wellness and provide health care every day, all across Alberta. 


Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.


We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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