Administrative Support VI - Operations Specialist
Your Opportunity:
Are you an administrative leader that has a proven track record of excellence? Are you someone that can be counted on to deliver specialized support that directly impacts front line healthcare by balancing technical support, training and subject matter expertise? As the Staffing Service Centre Operations Specialist (SSCOS) you will provide direct service subject matter expertise and support to the SSC Manager in the delivery of optimal service levels to clients and staffing service productivity. You will follow and execute the provincial scheduling processes, best practice and Provincial Staffing Service (PSS) goals and objectives. In this role, you will also support the administrative staff in their development of provincial education and training concepts and protocols. This SSCOS provides service delivery and service software applications expertise by way of consultation and education to Unit Managers/Delegates and unit/department employees regarding staff scheduling process. Additionally, you will provide both SSC employee and PSS client training/education, business system and service issue analysis through the development of quality assurance/audit tools to provide recommendations to optimize the client service experience and outcomes. Working independently to evaluate/ perform complex data analysis, you will find resolutions to system application or scheduling process barriers to ensure maximized service outcomes. And finally, as a SSCOS, you will provide recommendations and advice in the strategy, planning and development of new or updated process within the zone/province.
Description:
As an Administrative Support VI, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Acute Care Alberta: N
- Primary Care Alberta: N
- Recovery Alberta: N
- Classification: Administrative Support VI
- Union: AUPE GSS
- Unit and Program: Provincial Staffing Shared Services
- Primary Location: Sturgeon Community Hospital
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 05-MAY-2025
- Temporary Employee Class: Temp F/T Benefits
- Date Available: 15-MAY-2025
- Temporary End Date: 31-DEC-2025
- Hours per Shift: 7.75
- Length of Shift in weeks: 12
- Shifts per cycle: 60
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $30.99
- Maximum Salary: $37.70
- Vehicle Requirement: Not Applicable
Completion of post-secondary education (e.g. diploma in business or office administration, specialized external certification).
Additional Required Qualifications:Intermediate/Advanced knowledge of Microsoft Outlook, Word, Excel, Visio, and PowerPoint. 3 years of advanced staffing experience in a healthcare environment. Experience with ESP & ESP Self Service scheduling software., Tableau and Sharepoint. 1 year of experience providing training / education to adults. Leadership experience (delegating, prioritizing, coaching and mentoring) required. Working knowledge of PSS Standard Scheduling Operating Procedures (SSOP) required.
Preferred Qualifications:Knowledge of Alberta Health Services' environment and staffing practices. Previous Administrative Support V- Scheduler Team Lead experience. Leadership experience (Delegating, Prioritizing, Coaching, Mediating). Experience documenting/analyzing business processes. Proven customer service experience /strong commitment to client satisfaction. Experience working with unionized groups and multiple management levels. Knowledge of the applicable collective agreements and pay codes.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
