Administrative Support IV
Your Opportunity:
Under the supervision of the Manager, Administrative Services, Department of Medicine, the Administrative Support IV will provide administrative support to multiple physicians and their patients, in an extremely fast-paced ambulatory care clinical environment with the ability to shift priorities as required to effectively support physicians and patient care. Duties include the following: Booking patient appointments in Connect Care with high attention to detail and exceptional accuracy. Manage patient care information via incoming/outgoing fax and regular mail for physicians. Point of touch scanning of patient care documentation into Connect Care. Customer service - telephone and virtual communication etiquette (i.e., Zoom, Teams). Manage calendar(s) including scheduling or accepting meeting invites, booking rooms for meetings, maintaining agendas and compiling meeting package(s) for distribution. Record, edit, and communicate accurate meeting minutes. Manage communication on a variety of administrative matters, including guidelines, instruction manuals, events, etc. Logging AHS IT help desk tickets. Additional duties as assigned and required. This position will have frequent interactions with patients, physicians, other administrative assistants, AHS leadership, and other stakeholders; therefore, the successful incumbent must be able to exercise the appropriate level of diplomacy, tact and respect in all communication styles. To ensure that you are considered for this position, please attach a resume and cover letter with your application, detailing your skills and qualifications.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Recovery Alberta: N
- Classification: Administrative Support IV
- Union: AUPE GSS
- Unit and Program: Department of Medicine
- Primary Location: Foothills Medical Centre
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 19-SEP-2024
- Employee Class: Regular Full Time
- Date Available: 29-SEP-2024
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $26.07
- Maximum Salary: $31.68
- Vehicle Requirement: Not Applicable
Some post-secondary education.
Additional Required Qualifications:Medical Office Assistant Certificate from an accredited educational institution. Minimum 3 years of recent experience in a subspecialty, ambulatory care clinical setting, providing administrative support to physicians and patients. Completion of training and experience with Connect Care registration and scheduling including template development and referral management. Recent experience with the use of Netcare, SCM, Clinibase, and Millennium. Experience with off-site storage of paper charts - Iron Mountain. Advanced proficiency in Microsoft Windows 10 and Microsoft Office 2016 (Outlook, Word, Excel). Advanced proficiency with document management including scanning documents as well as creating and editing PDFs (Adobe). Accurate typing skills - minimum 60 WPM. Ability to lift 20 lbs. (i.e., boxes of paper). Excellent English communication skills; written and oral. Key Competencies: Creativity, innovation, enthusiasm, and respect. Resilience and flexibility, specifically the ability to work under pressure. Excellent organizational skills: ability to manage and prioritize work effectively. Strong problem-solving and conceptual skills. Ability to deal with difficult issues sensitively and confidentially. Self-directed and able to work under minimal supervision. Ability to foster and promote teamwork, collaboration and partnership.
Preferred Qualifications:Previous experience with working in a unionized environment. Understanding of the importance of privacy and confidentiality when dealing with patient care information including the Freedom of Information and Protection of Privacy (FOIP) Act. Understand the importance of excellent customer service and its relationship to patient care. Awareness of organizational policies and procedures.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
