Administrative Support IV
Your Opportunity:
We are seeking multiple casual staff members for the role of Administrative Support IV in the Department of Surgery. The ideal candidate is a self-starter, excited to be part of a dynamic team, and open to feedback. Flexibility is key, as the role involves working across different specialties within the department. As Administrative Support IV, you will provide essential administrative support to ensure the efficient and effective operation of one or more surgeon offices. Working with minimal supervision under the guidance of the Administrative Services Manager and/or respective medical staff, you will interact with Alberta Health Services (AHS) employees, university staff, patients, families, and referring providers. As the initial point of contact for patients and referring providers, you will communicate compassionately and professionally on behalf of the surgeon (s) and department to ensure patient- and family-centered care. Key responsibilities include assessing, prioritizing, and managing complex surgeon schedules, which may encompass operating room time, outpatient clinics, call schedules, educational rounds, research meetings, conferences, and time away. You will also be responsible for scheduling and confirming patient appointments and referrals, ensuring the smooth coordination of care. This position requires strong critical thinking, time management, flexibility, and attention to detail.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Recovery Alberta: N
- Classification: Administrative Support IV
- Union: AUPE GSS
- Unit and Program: Department of Surgery - admin
- Primary Location: Foothills Medical Centre
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.00
- Posting End Date: 23-SEP-2024
- Employee Class: Casual/Relief
- Date Available: 07-OCT-2024
- Hours per Shift: 7.75
- Length of Shift in weeks: Varies
- Shifts per cycle: Varies
- Shift Pattern: Days
- Days Off: Other
- Minimum Salary: $26.07
- Maximum Salary: $31.68
- Vehicle Requirement: Not Applicable
Some post-secondary education.
Additional Required Qualifications:Post-secondary education, ideally in Medical Office Assistant/Unit Clerk training. Available to work at least 3 days per week. At least 5 years of administrative experience within a medical setting, similar in size and scope to the Department of Surgery. Experience in patient booking, referral management, waitlist coordination, and scheduling. Excellent working Knowledge of Connect Care. Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Strong written communication skills, including spelling, grammar, and proofreading. Demonstrated ability to work independently with minimal supervision. Experience working for more than one office or physician simultaneously. Ability to manage frequent interruptions, prioritize tasks, and problem-solve effectively. Professional demeanor, particularly in managing stressful situations with empathy and tact. Strong teamwork, collaboration, and conflict resolution skills. Commitment to patient satisfaction and quality healthcare services. This position is for onsite (Foothills Hospital) only not eligible to work from home/offsite.
Preferred Qualifications:As required.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
