Administrative Support III
Your Opportunity:
Cancer Care Alberta is guided by the core values of compassion, accountability, respect, excellence, and safety in delivering patient and family-centered care to all Albertans. Applicants must demonstrate a commitment to these values to be successful in the Outpatient Department at the Cross Cancer Institute. This role is suited to individuals who are detail oriented, adaptable, quick to learn, professional in dynamic environments and committed to providing courteous, high-quality service to the public. Successful candidates will take pride in contributing to a positive experience for patients, families, and members of the healthcare team. This Administrative Support IV position serves as the primary intake point for all external phone calls to the department. This role manages a high volume of varied and often complex requests, requiring strong critical thinking, sound judgment, and professionalism to maintain service standards. Responsibilities include triaging requests, screening and directing patients to the appropriate care providers, and coordinating appointment scheduling changes. Excellent verbal and written communication skills are essential to ensure timely, accurate, and patient-centered service.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Transition Company: Cancer Care Alberta
- Classification: Administrative Support III
- Union: AUPE GSS
- Unit and Program: Outpatients
- Primary Location: Cross Cancer Institute
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.40
- Posting End Date: 29-APR-2026
- Employee Class: Regular Part Time
- Date Available: 09-MAY-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: 12
- Shifts per cycle: 24
- Shift Pattern: Days, Evenings, Weekends
- Days Off: As Per Rotation
- Minimum Salary: $25.72
- Maximum Salary: $31.25
- Vehicle Requirement: Not Applicable
Completion of Grade 12 or equivalent.
Additional Required Qualifications:Completion of Grade 12 or equivalent. Graduation from a recognized Unit Clerk or Medical Office Administrative program Proven ability to prioritize and adapt in a fast pace, consistently changing environment. Demonstrated ability to independently and collaboratively. Ability to perform light to medium physical tasks, including lifting and transporting supplies. Capacity for prolonged standing and walking, as required. Experience with Connect Care is an asset. Ability to manage and participate in difficult or sensitive conversations. Ability to manage a high volume of telephone calls in a professional and efficient manner. Preference given to candidates with prior Oncology Unit clerk experience in a healthcare setting.
Preferred Qualifications:As Required.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
