Administrative Support III
Your Opportunity:
Reporting to the Manager Rehabilitation & Allied Health, Transplants, Ambulatory Care and Emergency Department, the Administrative III position provides support to the University of Alberta Hospital, Rehab and Allied Health Department. As an Administrative Support III, you will carry out administrative activities in support of the department, the interdisciplinary team and/or other stakeholders. This position involves scheduling patient appointments according to procedures, processing referrals, maintaining waitlists, registering and checking in patients. The admin III also responds to inquires related to operational procedures, schedules a variety of department meetings (e.g. team meeting) completes documentation related to financial activities (e.g. bank deposits), verifies and follows up on inventory and equipment requests (e.g. supply order) and a variety of general clerical activities in support of operations. This position is patient facing and involves hearing and responding to patient questions, concerns and complaints and directing or escalating these to the necessary individuals. The admin III is first line support to the team leads and staff within the department of Rehab and Allied Health.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Acute Care Alberta: N
- Primary Care Alberta: N
- Recovery Alberta: N
- Classification: Administrative Support III
- Union: AUPE GSS
- Unit and Program: Rehabilitation and Allied Health
- Primary Location: U of A Hospital
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.00
- Posting End Date: 21-APR-2025
- Employee Class: Casual/Relief
- Date Available: 01-MAY-2025
- Hours per Shift: Varies
- Length of Shift in weeks: Varies
- Shifts per cycle: Varies
- Shift Pattern: Days
- Days Off: Other
- Minimum Salary: $23.53
- Maximum Salary: $28.60
- Vehicle Requirement: Not Applicable
Completion of Grade 12 or equivalent.
Additional Required Qualifications:Recent experience in providing administrative support within a clinical setting is required. Knowledge and skills in use of MS Office, including Outlook, Word, Excel, Visio and MS Teams. Proficiency with Connect Care including scheduling, processing referrals and patient billing is required. Experience with Oracle is required. High degree of accuracy, attention to detail, organizational and time management skills. Excellent command of the English language in both written and verbal skill. Superior active listening and interpretative skills. High degree of customer service, problem solving, interpersonal skills and critical thinking. Demonstrated professional telephone skills. Experience resolving complex client issues with professionalism, discretion and compassion.
Preferred Qualifications:Completion of a certificate or diploma in a healthcare program.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
