Administrative Support III
Your Opportunity:
Under general supervision of the Bone and Joint Unit Manager the Administrative Support III (AS III) position will provide a wide range of clerical support. Primarily the successful candidate will be responsible for receiving and processing referrals made to the Bone and Joint Clinics. This will include confirming completeness of the referrals, communication with the referring agents as required, sorting of the referrals to the appropriate surgeons, entering data into our Electronic Medical Records (EPIC) and creating and managing surgeons' waitlists. The AS III will serve as a liaison between Bone and Joint Clinic surgeon's and referring agents. The reception and phone desk duties will include but are not limited to: booking patient appointments, triaging clinic phone calls, data entry, registering patients in EPIC and verifying and validating patient information upon patient arrival. Additional task to support this very busy clinic as required from the leadership team.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Primary Care Alberta: N
- Recovery Alberta: N
- Classification: Administrative Support III
- Union: AUPE GSS
- Unit and Program: Bone and Joint Clinic
- Primary Location: South Health Campus
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.00
- Posting End Date: 31-MAR-2025
- Employee Class: Casual/Relief
- Date Available: 10-APR-2025
- Hours per Shift: 7.75
- Length of Shift in weeks: Varies
- Shifts per cycle: Varies
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $23.53
- Maximum Salary: $28.60
- Vehicle Requirement: Not Applicable
Completion of Grade 12 or equivalent.
Additional Required Qualifications:Medical terminology. Personal computer knowledge with proficiency using (Microsoft Word, Excel, Office, Outlook). Minimum 2 years administrative experience in a hospital setting / medical setting. Minimum 1 year experience using EPIC in an Ambulatory clinic setting. Minimum 1 year experience Ambulatory Referral Management. Minimum 1 year experience with managing Referral Work Que’s (1 to 5). Demonstrated strong interpersonal and communication skills. Demonstrated organizational skills and competence in time-management. Demonstrated knowledge of the CPSA Guidelines. Ability to adhere to AHC Code of Conduct & Patient Confidential Policy. Ability to work independently and prioritize own workload. Ability to multi-task in an environment with frequent interruptions.
Preferred Qualifications:Working knowledge of EPIC, Registration Basics, Netcare. Unit Clerk or Office Administration Course. Previous experience working in an Orthopedic area. Working knowledge of business telephones (check message, transfer calls. Have working knowledge of FAST, AB Referral Directory, and Inform Alberta.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
