Administrative Support II
Your Opportunity:
Working under the general supervision and guidance of the Supervisor, Switchboard and Patient Information, this position is responsible to provide accurate general information to the public and staff over the telephone and in person at the Information Desks in various locations. As a first point of contact, this position serves as an ambassador for the organization, demonstrating professionalism and always exhibiting traits of courtesy, caring, compassion and respect. Essential functions of the position; Greets visitors to the site and provides appropriate information on patient location. Assists patients in determining the location of appointments. Provides directions both verbally and through the use of maps and communicates directions in a pleasant courteous manner. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. Consistently ensures that protected health information remains private and confidential, according to the Health Information Act (HIA) and Freedom of Information and Protection of Privacy Act (FOIP). Consistently follows Alberta Health Services Information Privacy and Information Security policies. Performs other related duties as assigned by the supervisor. Assigned duties will be a combination of above and may vary dependent upon site, role and shift. Physical requirements include the ability to push/pull patients presenting in wheelchairs, assisting with carrying patient belongings upwards of 20 lbs. This department has a work alone policy in place as many shifts are worked independently. AHS CARES – our values guide what we do as individuals and professionals every day.
Description:
As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.
- Recovery Alberta: N
- Classification: Administrative Support II
- Union: AUPE GSS
- Unit and Program: Patient Information
- Primary Location: Edmonton Clinic
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.50
- Posting End Date: 23-DEC-2024
- Employee Class: Regular Part Time
- Date Available: 02-JAN-2025
- Hours per Shift: 4, 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 5
- Shift Pattern: Days, Evenings, Weekends
- Days Off: As Per Rotation
- Minimum Salary: $21.30
- Maximum Salary: $25.89
- Vehicle Requirement: Not Applicable
Completion of Grade 12 or equivalent.
Additional Required Qualifications:High School Diploma or recognized equivalent required. Accurate typing speed of 40 wpm required and testing done prior to interview. Strong computer skills including proficiency with Microsoft Office programs (Word, Excel, Outlook) required. Minimum six (6) months recent customer service/public relations or receptionist experience required. Previous experience in an Information Desk role is preferred. Recent experience in a hospital environment is preferred. Demonstrated proficiency in the English language, both written and oral required. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Must have demonstrated communication and interpersonal style that support a service-oriented approach through attentive, pleasant, cooperative, sensitive and respectful interactions with patients, visitors, public and employees via, in person, telephone or written interactions. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities. Ability to work independently with minimal supervision. Able to work all shifts as operationally required.
Preferred Qualifications:As Required.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
