Your Opportunity:
The Team Lead position provides frontline leadership, coaching and direction to Telecommunications Operators and Security Watch Schedulers in the PSCC. The incumbent is an expert in all functions of the PSCC and can perform all the functions of the T/O’s and Security Watch Schedulers.
Description:
The Team Leader uses critical thinking and change management skills to guide the PSCC staff in their day to day tasks as well as taking the lead on serious and life-threatening requests for service. The Team Leader has superior organizational skills in managing schedules and administrative functions. The Team leader investigates concerns and provides evidence-based analysis and recommendations to staff and management. Key Responsibilities: Critical thinking in high risk or life-threatening situations. Have the ability to use solid judgement when making choices that reflect the department as a whole. Guidance and direction to the PSCC staff to ensure all low and high priority situations are being managed appropriately. Must be able to implement and explain new and sometimes difficult changes and gain acceptance provincially. Supervision to ensure best practice and compliance with policies and procedures. Staff audits and PSCC process review to ensure improvement and growth. Training new staff on processes and best practice.
- Classification: Team Lead
- Union: Exempt
- Unit and Program: Protective Services, Provincial Security Communications Center
- Primary Location: Alberta Hospital Edmonton
- Location Details: As Per Location
- Negotiable Location: Within Edmonton Zone
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 14-MAY-2026
- Date Available: 24-MAY-2026
- Hours per Shift: 12
- Length of Shift in weeks: 8
- Shifts per cycle: 26
- Shift Pattern: Days, Evenings, Nights, Weekends
- Days Off: As Per Rotation
- Minimum Salary: $27.87
- Maximum Salary: $46.58
- Vehicle Requirement: Not Applicable
A minimum of 5 years in a dispatching role preferably in a healthcare environment, including 2 years in a supervisory capacity. Emergency Communications Diploma or two years post-secondary education in Security, Law Enforcement or Criminal Justice. Possesses or is working towards Quality Improvement certification/designations such as Lean Six Sigma Proven ability to foster partnerships and to achieve organizational goals within an organization ideally managing within a unionized sector. Demonstrated ability to manage change and create innovative solutions for complex or diverse issues. Leadership skills, included demonstrated ability to comfort with decision making responsibilities, coaching and teaching and the ability to inspire and build confidence in others. Excellent analytical and decision-making skills in this field.
Additional Required Qualifications:
Progressive leadership experience in a security environment, including 2 years' experience in management role in security operations or dispatching. Ability to manage human, financial and physical resources within an operating environment.
Preferred Qualifications:
Professional Designation of Certified Health Care Protection Administrator (CHPA) from the International Association of Health Care Security and Safety is an asset.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
