Switchboard Operator

🔍 Edmonton Zone, Edmonton, Royal Alexandra Hospital

📁: Administrative/Clerical

📅   : ALB00090267 Requisition #

📅   : Mar 07, 2019 Post Date

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Classification: Switchboard Operator

Union: AUPE GSS

Department: RA-Telecommunications-EDM

Primary Location: Royal Alexandra Hospital

Multi-Site: Not Applicable

FTE: 0.60

Posting End Date: 13-MAR-2019

Employee Class: Regular Part Time

Date Available: 01-APR-2019

Hours per Shift: 7.75

Length of Shift in weeks: 2

Shifts per cycle: 6

Shift Pattern: Days, Nights, Weekends, Evenings

Days Off: As Per Rotation

Minimum Salary: $22.56

Maximum Salary: $27.42

Vehicle Requirement: N/A

Required Qualifications:

Completion of Grader 12 or equivalent.

Additional Required Qualifications:

Working under the general supervision and guidance of the Supervisor, Switchboard and Patient Information, this Switchboard Operator position is responsible for telecommunication services in the facility; answers and directs incoming and outgoing calls, and emergency lines. Essential functions of the position: Accurate typing speed of 40 wpm required and testing done prior to interview. Strong computer skills including proficiency with Microsoft Office programs (Word, Excel, and Outlook) required. Minimum six (6) months recent switchboard experience in a large institution required. Demonstrated proficiency in the English language, both written and oral required. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities and meeting deadlines. Ability to work independently with minimal supervision. Able to work all shifts as operationally required.

Preferred Qualifications:

Medical Terminology - certificate preferred. Recent experience in a hospital environment is preferred. Recent customer service experience preferred.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

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We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.