Supervisor - South Sector, Community Paramedic

Your Opportunity:

The EMS Mobile Integrated Healthcare (MIH) program, also known as the Community Paramedic program, provides short-term scheduled and unscheduled care to patients in the community experiencing barriers to accessing the healthcare system. The MIH program provides care in all zones of the province and employs over 100 Community Paramedics. The MIH program is looking for an energetic and inspiring person to provide guidance and operational leadership to the South Sector of the program. Reporting to the MIH South Sector Operations Manager, the successful candidate will jointly lead a team of over 80 full-time, part-time, and casual Community Paramedics and Team Leads in Calgary, Lethbridge, and Medicine Hat Zones. The MIH Supervisor will support zone Team Leads in daily tasks including, but not limited to, major equipment ordering, hiring and managing staff, ensuring required HR processes are addressed, as well as leading and coordinating the implementation of new processes and projects as directed by the MIH leadership group. This position will juggle many competing priorities, requiring the successful candidate to have excellent time management skills. This position will work with internal and external stakeholders and partners within and outside of AHS, as well as the physician leads of the various zones, to guide the program in meeting local community healthcare needs. The supervisor will need to be able to articulate program vision, mission, and goals to staff and demonstrate the alignment of program values, including improving access to healthcare, in their daily work. The successful candidate will be required to travel to all communities and zones in which the MIH program operates for the purpose of meeting with staff and stakeholders.

Description:

Duties for the MIH Supervisor include, but are not limited to: People Management Strategic use of human resources in providing the most effective and efficient delivery of client service and patient care. Duties include recruitment, staffing, change management, attendance and disability management, and performance management in accordance with AHS policy and the current collective bargaining agreement. Operational Leadership Provide leadership through effective communication, ethical decision-making, and a commitment to achieving established goals and objectives, ensuring outcome measurements and standards are met. Identify key challenges and opportunities, and provide leadership to support the development of innovative approaches that enable the achievement of the MIH vision, mission, and long-term goals. Conduct workforce planning using a collaborative, team-based approach that leverages a variety of skill sets as required. Resource Management Support the development and implementation of policies, procedures, and directives that enhance service delivery. Develop strategies to improve system performance and operational efficiencies within the program. Assist in the preparation, monitoring, and stewardship of the operational budget. Relationship Management Through significant interaction with internal and external partners and stakeholders across the province, influence and support the advancement of key initiatives related to the MIH program. Strategic Planning Contribute to the development of strategic and operational plans and the establishment of business priorities. Duties include forecasting future staffing requirements, evaluating resources and service levels, and developing cost-effective plans to ensure appropriate resource allocation. Anticipate, coordinate, and plan staffing, facilities, equipment, and other logistical requirements as applicable.