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ServiceNow Enterprise Service Management Lead

Information Technology
Alberta Health Services
ALB00086882 Requisition #
Thanks for your interest in the ServiceNow Enterprise Service Management Lead position. Unfortunately this position has been closed but you can search our 822 open jobs by clicking here.
  • Classification: IT Application Srvcs Level 4
  • Union: Exempt
  • Department: (CORPT) IT Administrative Sys
  • Primary Location: Quarry Crossing
  • Negotiable Location: Within Calgary Zone
  • Employee Class: Regular Full Time
  • FTE: 1.00
  • Posting End Date: 28-FEB-2019
  • Date Available: 25-MAR-2019
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 2
  • Shifts per cycle: 10
  • Shift Pattern: Days
  • Days Off: Saturday/Sunday
  • Minimum Salary: $34.52
  • Maximum Salary: $59.20
  • Vehicle Requirement: N/A
Required Qualifications:

Experience in working with a variety of different stakeholders to identify and implement improved operational processes. Experience in planning and implementing complex process and integration automation, and workflow processes. Experience in implementing and operating complex Change and configuration management processes.

Additional Required Qualifications:

Demonstrates ability to coordinate cross-functional teams towards task completion. Experience and knowledge of all major available capabilities of the ServiceNow solution preferred. Experience in leading the expansion of the ServiceNow ESM capabilities across a multitude of different departments, for large organization(s) preferred.

Preferred Qualifications:

A post-secondary degree/diploma in an Information Technology, Computer Science, or related discipline preferred. Previous experience with ServiceNow is an asset. ServiceNow certification and/or experience is preferred. 3-5 years’ experience, directly with ServiceNow, preferred. JavaScript experience, specifically with making configuration/customization changes with ServiceNow.

Please note:

All postings close at 23:59 of the posting end date indicated.


Alberta Health Services (AHS) is committed to ensuring the safety of staff and patients and requires all NEW employees to provide a satisfactory criminal record check (CRC) and/or Vulnerable Sector Search(VSS) prior to the start of their employment. The CRC/VSS must be specific to the role at AHS and must be dated no more than 90 days prior to the date on your written offer from AHS.

Healthy Albertans. Healthy Communities. Together.

We’re passionate about what we do.  Our team of skilled and dedicated health care professionals, support staff and physicians who promote wellness and provide health care every day, all across Alberta. 

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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