Provincial Manager, Administrative Services
Your Opportunity:
Reporting to the Provincial Business Operations Manager, Cancer Care Alberta (CCA) Medical Affairs (MA), the Provincial Manager, Administrative Services provides leadership and operational oversight for physician administrative support services across CCA. The role is responsible for leading provincial administrative support teams and ensuring the delivery of efficient, consistent, and high-quality administrative services that support physician operations and MA activities. The Manager oversees recruitment, onboarding, performance management, employee development, workforce planning, and succession planning for administrative staff. This position manages day-to-day operations, workload allocation, process improvement initiatives, and the standardization of administrative practices across the organization. Working closely with Medical Affairs, Medical Leadership, Human Resources, Finance, and Operational Leaders, the Manager supports physician onboarding, workforce planning, recruitment activities, payroll processes, resource planning, and administrative service delivery. The role also leads initiatives focused on operational effectiveness, workflow optimization, service improvement, and continuous quality improvement. The Manager is responsible for employee relations, performance coaching, conflict resolution, attendance management, and ensuring compliance with organizational policies, procedures, and collective agreements. In addition, the position oversees payroll, workforce and operational reporting, performance metrics, and administrative resource planning to support decision-making. Through strong leadership, stakeholder collaboration, and a commitment to service excellence, the Manager contributes to strategic and operational priorities while fostering a high-performing administrative team that supports CCA physicians and broader organizational objectives.
Description:
Reporting to the Provincial Business Operations Manager, Cancer Care Alberta (CCA) Medical Affairs (MA), the Provincial Manager, Administrative Services provides leadership and operational oversight for physician administrative support services across CCA. The role is responsible for leading provincial administrative support teams and ensuring the delivery of efficient, consistent, and high-quality administrative services that support physician operations and MA activities. The Manager oversees recruitment, onboarding, performance management, employee development, workforce planning, and succession planning for administrative staff. This position manages day-to-day operations, workload allocation, process improvement initiatives, and the standardization of administrative practices across the organization. Working closely with Medical Affairs, Medical Leadership, Human Resources, Finance, and Operational Leaders, the Manager supports physician onboarding, workforce planning, recruitment activities, payroll processes, resource planning, and administrative service delivery. The role also leads initiatives focused on operational effectiveness, workflow optimization, service improvement, and continuous quality improvement. The Manager is responsible for employee relations, performance coaching, conflict resolution, attendance management, and ensuring compliance with organizational policies, procedures, and collective agreements. In addition, the position oversees payroll, workforce and operational reporting, performance metrics, and administrative resource planning to support decision-making. Through strong leadership, stakeholder collaboration, and a commitment to service excellence, the Manager contributes to strategic and operational priorities while fostering a high-performing administrative team that supports CCA physicians and broader organizational objectives.
- Transition Company: Cancer Care Alberta
- Classification: Manager
- Union: Exempt
- Unit and Program: Cancer Care Alberta Medical Affairs
- Primary Location: Arthur Child Cancer Centre
- Location Details: As Per Location
- Negotiable Location: Within Calgary Zone
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 08-SEP-2026
- Date Available: 05-OCT-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $37.76
- Maximum Salary: $64.76
- Vehicle Requirement: Not Applicable
A related post-secondary degree in Human Resources, Business Administration, or a related field is required. An equivalent combination of education and experience may be considered.
Additional Required Qualifications:
The candidate will bring a minimum of five (5) years progressive leadership experience in a complex healthcare or service-oriented environment, with responsibility for people, operations, and administration. They will demonstrate strong leadership skills, including decision-making, coaching, performance management, team development, and employee engagement. Exceptional communication, relationship-building, organizational, and prioritization skills are essential, along with the ability to manage competing priorities in a fast-paced environment. The successful candidate will have proven change management and problem-solving abilities, with experience leading process improvements and implementing innovative solutions. The candidate will be skilled at building collaborative partnerships with diverse stakeholders and preferably have experience working in a unionized environment, including knowledge of collective agreements, human resource practices, and workplace policies. Strong analytical and critical thinking skills are required, with the ability to interpret data and support evidence-informed decision-making. A commitment to high-quality service, continuous improvement, and fostering a respectful, inclusive, and collaborative workplace is essential.
Preferred Qualifications:
As Required.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
