Patient Relations Senior Consultant (PCO Focus)
- Classification: Senior Consultant
- Union: Exempt
- Department: Corp Edm QA Patient Concerns
- Primary Location: Alberta
- Negotiable Location: Provincial
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 24-SEP-2018
- Date Available: 15-OCT-2018
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $34.52
- Maximum Salary: $59.20
- Vehicle Requirement: N/A
A Master’s degree in leadership or a health related profession. A minimum of 5 years of progressive leadership experience in a healthcare environment including leadership in addressing patient concerns. May consider a combination of related education and experience.
Additional Required Qualifications:
Demonstrated accomplishment in the following areas: Leadership skills, including demonstrated ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others. Familiarity with the FACT database and PR Business processes and the use of the FACT system as a case management tool for the application of the PCRP. Proven ability to foster partnerships and to achieve organizational goals within a large, diverse organization. Knowledge and practical experience is the application of change management and process improvement principles and practices. Effective communicator with strong organizational skills, client focused orientation and commitment to providing long term quality services.
Preferred Qualifications:
Ability to foster a climate of cooperation amongst, and build solid relationships with public agencies, government, boards, committees and other partners. An expert knowledge of concerns resolution and the Alberta Patient Concerns Resolution Process Regulation 124/2006.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
