Patient Concerns Consultant
- Recovery Alberta: N
- Classification: Consultant
- Union: Exempt
- Unit and Program: Patient Relations
- Primary Location: Edmonton General Hospital
- Location Details: Eligible to work hybrid (on/off site) within Alberta
- Negotiable Location: Within Edmonton Zone
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 17-FEB-2025
- Date Available: 24-FEB-2025
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $30.00
- Maximum Salary: $51.54
- Vehicle Requirement: Not Applicable
Minimum of baccalaureate degree in a Healthcare field plus appropriate licenses or designations. A minimum of five years progressively responsible clinical experience in health care, ideally in an organization of significant size, complexity and diversity. A demonstrated clear pattern of professional and personal development. Equivalencies of education and experience may be considered.
Additional Required Qualifications:
Effective communicator with strong organizational skills, client-focused orientation and commitment to providing quality services. Strong track record in establishing and maintaining effective working relationships with internal and external stakeholders. Excellent analytical and decision-making skills. Demonstrated ability and comfort with coaching and teaching and the ability to influence and build confidence in others. Demonstrated strong critical thinking, conflict management and de-escalations skills. Demonstrated attributes of patience, empathy and compassion.
Preferred Qualifications:
Master’s degree. Health care experience in a managerial or educational role. Experience and training in dealing with complex issues through mediation, negotiation or in a dispute resolution setting. Experience and training in investigative techniques/methodology.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
