Operations Manager Education and Quality
Your Opportunity:
The Manager, Education & Quality for Edmonton plays a critical leadership role within the Assisted Living Alberta (ALA), providing strategic direction, operational oversight, & professional guidance to the Education & Quality teams within Business Support & Quality. This position is central to ensuring consistent, high quality educational support, clinical orientation, & quality improvement initiatives for frontline clinicians across all ALA programs. As a key operational leader, the Manager: Oversees a team of educators & quality consultants who deliver essential clinical education, coaching, & quality assurance activities in leading the development, implementation, & evaluation of educational resources that support frontline staff competency, professional growth, & adherence to mandated standards. Ensures all educational content & quality processes reflect current provincial requirements, including Continuing Care Health Service Standards, clinical policies & procedures, audit findings, & accreditation expectations. Provides expert support to educators in designing evidence informed learning materials & ensures educational initiatives align with organizational priorities, regulatory obligations, & best practice guidelines. Supports operational & service delivery changes by coordinating related educational strategies, guiding quality improvement approaches, & leading associated data collection & reporting. Works collaboratively with operational leaders, interdisciplinary teams, & key stakeholders to foster a culture of learning, excellence, & continuous improvement across the Edmonton region. This is an exceptional opportunity for a leader who demonstrates excellence in people development, clinical practice advancement, and quality improvement.
Description:
Resource Management: Manages the day-to-day operations of professional staff at the operations level monitoring the dynamic workload challenges and its effect on budget. Coordination and Communication: Promotes internal and external partnerships enhancing effective communication related to areas of responsibility. Staff Development: Fosters an atmosphere conducive to encouraging and meeting staff development needs and student learning experiences. Attendance and Performance Management: Monitors and documents staff attendance and performance. Provides immediate and constructive feedback while working with the staff to facilitate ongoing quality performance. Recruitment and Orientation: Participates in the recruitment process, from identifying the need to facilitating/providing orientation to newly hired staff.
- Transition Company: Assisted Living Alberta
- Classification: Manager
- Union: Exempt
- Unit and Program: Education, Quality & Safety, Home Living
- Primary Location: Seventh Street Plaza
- Location Details: As Per Location
- Negotiable Location: Within Edmonton Zone
- Temporary Employee Class: Temp F/T Benefits
- FTE: 1.00
- Posting End Date: 19-FEB-2026
- Date Available: 09-MAR-2026
- Temporary End Date: 01-FEB-2027
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $40.19
- Maximum Salary: $68.93
- Vehicle Requirement: Driver's License, Vehicle Required
Bachelor’s degree in a related business or healthcare field. Master’s degree preferred. An equivalent combination of experience and education may be considered. Minimum 3 years’ recent experience in a health care services position with progressively more responsible and varied roles, including 2 years of experience in recruitment, position management, orientation, timekeeping, and scheduling related practices, as well as prior successful experience working at senior executive/management levels and with clinicians is essential. Experience in community care required. Knowledge of client centered approach to service. Working knowledge of Microsoft Word, Excel, Access, and Outlook. Knowledge of human resources management.
Additional Required Qualifications:Relevant courses or additional training to the position include program evaluation; project management; quality improvement and quality management; spreadsheet or data analyses; statistics; database management and system design. Knowledge of Continuing Care and other health systems and their inter-connectedness. Knowledge of budget/financial systems. Knowledge of internal and external resources relevant to the delivery of Supportive Living services. Knowledge of Supportive Living community partnerships, ability to promote teamwork and excellent interpersonal skills. Conceptual and analytical skills to critically assess information and to synthesize large volumes of information and draw meaningful and relevant conclusions.
Preferred Qualifications:As Required.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
