Manager, HR Contact Centre
- Classification: Manager
- Union: Exempt
- Unit and Program: HR Shared Services
- Primary Location: Southport Tower
- Location Details: Eligible to work remotely within Alberta
- Negotiable Location: Provincial
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 04-MAY-2023
- Date Available: 14-MAY-2023
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $40.82
- Maximum Salary: $69.95
- Vehicle Requirement: Not Applicable
A bachelor’s degree in HR or equivalent HR/Contact Centre certifications is required. Experience in HR and/or a Contact Centre will also be considered.
Additional Required Qualifications:
The successful candidate must have 5 to 8 years of work-related experience in a large and complex HR Contact Centre environment. Excellent communication skills are necessary. The incumbent must be client services focused with extensive knowledge and understanding of Contact Centre technologies (IVR, CRM Tools, etc.) Significant experience leading and managing professional staff is required. Strong strategic planning, multitasking, and time management skills are required. Experience in a healthcare environment is needed. This position requires excellent analytical, problem-solving and critical thinking skills, as well as excellent negotiation and conflict resolution skills. The successful candidate must have the proven ability to foster relationships and partnerships with highly complex internal and external stakeholders.
Preferred Qualifications:
Project Management certification and/or Contact Centre Certification are an asset.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
