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Leadership - Supervisor/Lead
ALB00167882 Requisition #

Your Opportunity:

This opportunity will appeal to individuals who are adept at building strong relationships with stakeholders, excel in content management, communications and information management. The Lead – Web Advisor position is integral to the delivery of the Health Link service and meeting the health information needs of Albertans. The lead will also be responsible for analysis of records management, database enhancements and assist with evaluating supporting documentation to ensure that it meets business needs.


Reporting to the Manager of Business, Technology and Information Management Services, the Lead, Web Advisor is a provincial role. The Lead, Web Advisor will use their expertise in design, information architecture, accessibility, content management and user experience to deliver online experiences. The Lead, Web Advisor will also be responsible for developing processes, procedures and standards regarding content delivery incorporating industry best practices, and contributing to the continuous improvement of the functionality, usability, and value of Health Link’s web-based solutions. They are responsible for managing the lifecycle of the AHS provincial public and staff influenza clinic locator, electronic content on the Health Link intranet, and other applications by ensuring accurate and relevant information is available and facilitates the provision of information in a timely and usable format within web-based solution(s). The Lead, Web Advisor functions as a subject matter expert and works within a team environment to provide leadership and direction to support Health Link's service offerings across the province and serves as a mentor to guide colleagues in developing and maintaining content. This position plays a key role in supporting change management by enabling access to web-based information in a self-serve environment. This position liaises with clinical and non-clinical subject matter experts and other stakeholders across AHS to develop strong working relationships with content owners to ensure information meets the needs of the intended audience.

  • Classification: Lead
  • Union: Exempt
  • Department: CgyHlth Link AB Operationa Sup
  • Primary Location: Southport Tower
  • Negotiable Location: Within Calgary Zone
  • Employee Class: Regular Full Time
  • FTE: 1.00
  • Posting End Date: 22-OCT-2020
  • Date Available: 01-NOV-2020
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 2
  • Shifts per cycle: 10
  • Shift Pattern: Days
  • Days Off: Saturday/Sunday
  • Minimum Salary: $28.20
  • Maximum Salary: $48.45
  • Vehicle Requirement: N/A
Required Qualifications:

To be successful in this role the candidate will have an eye for detail, strong interpersonal and relationship management skills and excellent written and verbal communications coupled with decision-making and problem-solving skills and the ability to exercise sound judgment. The ideal candidate will be able to work independently within tight timelines and to effectively manage internal/external resources to achieve organizational goals with strong attention to accuracy and detail. Well-developed written and verbal communication, interpersonal and team work skills, and an ability to maintain confidentiality and use appropriate discretion will contribute to your success. Undergraduate degree in web design, information design, digital communications and/or communications (or equivalent). An equivalent combination of directly related experience and education may be considered. Minimum of 3 years of practical experience in a similar role. Experience with content management systems and with basic front-end web development tools and concepts – HTML, CSS, JavaScript, Bootstrap, responsive web development, etc.

Additional Required Qualifications:

Solid understanding of Adobe Creative Suite and Captivate. Solid understanding of writing and editing for the web. Knowledge of record and information management principles. Experience in leading the development and maintenance of business web sites. Knowledge of project management principles. Previous experience in contact center operations, and/or health care environment.

Preferred Qualifications:

As Required.

Please note:

All postings close at 23:59 of the posting end date indicated.


Alberta Health Services (AHS) is committed to ensuring the safety of staff and patients and requires all NEW employees to provide a satisfactory criminal record check (CRC) and/or Vulnerable Sector Search(VSS) prior to the start of their employment. The CRC/VSS must be specific to the role at AHS and must be dated no more than 90 days prior to the date on your written offer from AHS.

Healthy Albertans. Healthy Communities. Together.

We’re passionate about what we do.  Our team of skilled and dedicated health care professionals, support staff and physicians who promote wellness and provide health care every day, all across Alberta. 

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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