Your Opportunity:

Alberta Health Services (AHS) is the largest health-care provider in Canada, responsible for the delivery of health care to more than 4.9 million Albertans. Working at AHS is about making a difference. The Information Technology team touches almost every aspect of AHS providing the technical expertise and support for computers, computerization, electronic communications, software, security and information systems to improve the patient care processes and the operation and management of the organization. Join our team. Come for a job and stay for a career. Are you a passionate IT professional with a strong focus on end-user device security? Do you bring deep expertise in Windows OS security, patch management, endpoint protection, and application security—along with hands-on experience in secure printing infrastructure and managing third-party desktop applications? If ensuring compliance in a Windows enterprise environment excites you, we want to hear from you. Join our dynamic and evolving Information Technology department, where your work directly supports the delivery of healthcare to Albertans. Every day, you’ll play a vital role in empowering staff with secure, reliable technology—making a meaningful difference in the lives of patients across the province. As a valued member of the Technology Client Support Services (TCSS) team, you will deliver quality service in a fast-paced and high-energy environment. You will use your conceptual and practical experience to interpret clients’ needs, assess their requirements, investigate, diagnose, consult and resolve problems which are essential to business functions. This position is focused on operational security within TCSS.

Description:

Understand customer business requirements and work closely with other teams, vendors, and service providers to ensure the highest quality solution for our clients. As both a strategic and operational leader, provide team leadership and subject matter expertise to deliver and maintain a highly secured Windows operating environment. Stay abreast of technology trends and best practices and utilize this knowledge to influence our department’s strategy, while promoting the development and adoption of technology standards, to ensure we can meet the future needs of our clients. Providing support and coordination for team tasks, with opportunities for growth into a team lead role. Prioritizing, assigning, and monitoring team activities to meet SLAs, project deadlines, and response time targets. Overseeing Windows OS security, patch management, application security, antivirus systems, IT asset management, and secure print infrastructure. Monitoring incidents, problem and change management activities, and service requests, provincially. Supporting the development and maintenance of team schedules and on-call rotations. Coordinating work with customers, vendors, service providers, and other IT teams to ensure optimal efficiency and customer support. Providing regular team status reports on security status. Mentoring staff and helping them develop their abilities. Managing competing priorities related to operations, projects, and resources. Identifying risks and recommending mitigation strategies. Monitoring service performance metrics and KPIs to recommend changes for enhanced efficiency and customer satisfaction. Assisting with new technology assessment, evaluation, and implementation. Developing and maintaining standard operating procedures in collaboration with peers and management. Other duties as assigned.