IT Customer Support II - Deskside Analyst
- Classification: IT Customer Support II
- Union: AUPE GSS
- Department: (CORP) IT End User Compute
- Primary Location: Medicine Hat Regional Hospital
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 22-OCT-2020
- Employee Class: Regular Full Time
- Date Available: 16-NOV-2020
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days, Evenings, Nights, Weekends, On Call
- Days Off: Saturday/Sunday
- Minimum Salary: $30.14
- Maximum Salary: $36.80
- Vehicle Requirement: N/A
Completion of certificate in Computer Support or equivalent.
Additional Required Qualifications:Minimum of 2 years Deskside experience within the last 5 years. Experience includes implementation, operation, repair and maintenance of computer equipment, applications and peripherals. Applicants with ITIL certification will be given preference but will consider other applicable certifications in lieu of ITIL certification. In depth knowledge of Microsoft Operating Systems and Microsoft Office Suite. Establish priorities, schedule work and assign resources effectively. Analyze concerns or problems arising from daily operations. Assess the effectiveness of programs on the basis of quantifiable outcomes. The ability to lift 22 Kg (50 lbs.).
Preferred Qualifications:Promote quality improvement strategies and methodologies to staff. Promote a cooperative work environment and spirit. Function effectively within a highly demanding, dynamic work environment. Meet established, defined or tight timelines. Communicate effectively in English, both verbally, and in writing. Commit to a high level of customer satisfaction. Remain current in IT field. Travel to areas throughout the South Zone. Previous experience in a healthcare environment is a definite asset.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
