IT Customer Support II

🔍 Edmonton Zone, Edmonton, CN Tower

📁: Information Technology

📅   : ALB00479435 Requisition #

📅   : Feb 05, 2025 Post Date

Thanks for your interest in the IT Customer Support II position. Unfortunately this position has been closed but you can search our 1,860 open jobs by clicking here.

Recovery Alberta: N

Classification: IT Customer Support II

Union: AUPE GSS

Unit and Program: IT Access

Primary Location: CN Tower

Location Details: Eligible to work remotely within Alberta

Multi-Site: Not Applicable

FTE: 0.00

Posting End Date: 19-FEB-2025

Employee Class: Casual/Relief

Date Available: 03-MAR-2025

Hours per Shift: 7.75

Length of Shift in weeks: Varies

Shifts per cycle: Varies

Shift Pattern: Days

Days Off: Saturday/Sunday

Minimum Salary: $31.13

Maximum Salary: $38.01

Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of certificate in Computer Support or equivalent.

Additional Required Qualifications:

Completion of diploma or degree in an Information Technology discipline or equivalent job experience. 1-2 years’ experience in a Technical Support role. Sound knowledge of PC software, including Microsoft Office, IAM (Identity Access Management), Workstation Operating Systems and Server Operating Systems. Proficient keyboarding skills. Customer service focus and strong verbal and written communication skills. Exceptional problem-solving and decision making abilities. Experience assisting users with computer, software and network problems or questions. Experience providing training assistance, or other support over the phone. Ability to work with minimal supervision.

Preferred Qualifications:

3+ years Support Desk environment. Health Care IT experience. Change Management experience. Project experience. Lean/Process Improvement experience. ITIL v3 Foundation Certificate. VMware Svc. Mgr. Intermediate/Working knowledge: MS DFS; DNS; MS Server OS (2003 - 2016); MS Group Policy Mgmt; LDAP. Scripting languages (PowerShell, Visual Basic, Batch, Kix32); NTFS File Systems.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.