IT Customer Support II
- Classification: IT Customer Support II
- Union: AUPE GSS
- Unit and Program: IT TCSS Deskside Support
- Primary Location: QuarryPark
- Location Details: As Per Location
- Multi-Site: Multisite
- FTE: 1.00
- Posting End Date: 03-OCT-2022
- Employee Class: Regular Full Time
- Date Available: 24-OCT-2022
- Hours per Shift: 7.75
- Length of Shift in weeks: 4
- Shifts per cycle: 20
- Shift Pattern: Days, Evenings, Weekends, On Call
- Days Off: As Per Rotation
- Minimum Salary: $30.52
- Maximum Salary: $37.26
- Vehicle Requirement: Driver's License, Vehicle Required
Completion of certificate in Computer Support or equivalent.
Additional Required Qualifications:A post-secondary certification or diploma in an Information Technology related discipline required. Minimum of 2 years Deskside experience within the last 5 years. Experience includes implementation, operation, repair, and maintenance of computer equipment, applications, and peripherals. Applicants with ITIL certification will be given preference but will consider other applicable certifications in lieu of ITIL certification. In depth knowledge of Microsoft Operating Systems and Microsoft Office Suite. The ability to lift 22 Kg (50 lbs.).Position involves sitting, standing, walking for extended periods. Position may be required to work at computer terminal for extended periods of time. Establish priorities, schedule work, and assign resources effectively. Analyze concerns or problems arising from daily operations. Promote a cooperative work environment and spirit. Function effectively within a highly demanding, dynamic work environment. Please Note: The selected candidate will be required to participate in an after-hours on-call rotation.
Preferred Qualifications:Communicate effectively in English, both verbally, and in writing. Commit to a high level of customer satisfaction. Remain current in IT field. Travel to areas throughout Calgary zone. Maintain and respect confidentiality. Proven customer service skills and experience in an organization of significant size and complexity is an asset. Previous experience in a healthcare environment is a definite asset.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
