IT Customer Support I

🔍 Calgary Zone, Calgary, Quarry Crossing

📁: Information Technology

📅   : ALB00311082 Requisition #

📅   : Sep 27, 2022 Post Date

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Classification: IT Customer Support I

Union: AUPE GSS

Unit and Program: IT Service Desk South

Primary Location: Quarry Crossing

Location Details: Eligible to work remotely within Alberta

Multi-Site: Not Applicable

FTE: 0.00

Posting End Date: 04-OCT-2022

Employee Class: Casual/Relief

Date Available: 14-NOV-2022

Hours per Shift: Varies

Length of Shift in weeks: Varies

Shifts per cycle: Varies

Shift Pattern: Days, Evenings, Nights, Weekends, On Call

Days Off: Other

Minimum Salary: $26.23

Maximum Salary: $32.04

Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of certificate in Computer Support or equivalent.

Additional Required Qualifications:

Successful completion of a Computing Science program from a recognized institution, or related job experience required. 2 to 3 years of experience working in a support desk environment that deals with calls from a varied user base. A sound knowledge of PC software, including Microsoft Office 2003-O365, Windows 10, Windows 7, Active Directory, and PC configurations. Proficient keyboarding skills are required. A customer service focus and strong communication skills are essential. Superior problem-solving and decision making abilities.

Preferred Qualifications:

A+ or similar certification preferred. Experience with ServiceNow, ITIL Foundation. Previous health care experience is considered an asset.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.