IT Customer Support I – Service Desk

🔍 Edmonton Zone, Edmonton, CN Tower

📁: Information Technology

📅   : ALB00320058 Requisition #

📅   : Nov 08, 2022 Post Date

Thanks for your interest in the IT Customer Support I – Service Desk position. Unfortunately this position has been closed but you can search our 1,921 open jobs by clicking here.

Classification: IT Customer Support I

Union: AUPE GSS

Unit and Program: Information Technology, Service Desk

Primary Location: CN Tower

Location Details: As Per Location

Multi-Site: Not Applicable

FTE: 0.54

Posting End Date: 15-NOV-2022

Employee Class: Regular Part Time

Date Available: 05-DEC-2022

Hours per Shift: 5.0, 6.75, 7.75

Length of Shift in weeks: 6

Shifts per cycle: 11, 12, 15

Shift Pattern: Days, Evenings, Nights, Weekends

Days Off: As Per Rotation

Minimum Salary: $26.23

Maximum Salary: $32.04

Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of certificate in Computer Support or equivalent.

Additional Required Qualifications:

Successful completion of a degree or diploma in relevant field from a recognized institution. 2-3 years of experience working in a support desk environment that deals with calls from a varied user base. A sound knowledge of PC software, including Microsoft Office 2016 and o365, Windows 10, MS Teams, Active Directory, Citrix and PC configurations. Proficient troubleshooting VPN technologies. A customer service focus and strong communication skills are essential. Sound problem-solving and decision-making abilities. Proficient keyboarding skills.

Preferred Qualifications:

A+ or similar certification preferred. Experience with Service Now or other relevant ticketing systems. Experience with Call Centre phone systems - Genesys. ITIL Foundation. Previous health care experience.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.