IT Analyst I

🔍 Edmonton Zone, Edmonton, CN Tower

📁: Information Technology

📅   : ALB00312993 Requisition #

📅   : Oct 05, 2022 Post Date

Thanks for your interest in the IT Analyst I position. Unfortunately this position has been closed but you can search our 1,871 open jobs by clicking here.

Classification: IT Analyst I

Union: AUPE GSS

Unit and Program: IT Access Services

Primary Location: CN Tower

Location Details: Eligible to work hybrid (on/off site) within Alberta

Multi-Site: Not Applicable

FTE: 1.00

Posting End Date: 13-OCT-2022

Employee Class: Regular Full Time

Date Available: 07-NOV-2022

Hours per Shift: 7.75

Length of Shift in weeks: 2

Shifts per cycle: 10

Shift Pattern: Days, On Call

Days Off: Saturday/Sunday

Minimum Salary: $30.60

Maximum Salary: $41.30

Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of diploma in Computer Science or Information Technology or equivalent.

Additional Required Qualifications:

Completion of diploma or degree in an Information Technology discipline or equivalent job experience. 1-2 years’ experience in a Technical Support role. Sound knowledge of PC software, including Microsoft Office, IAM (Identity Access Management), RSA Console Management, Oracle OIM, MS Azure, Active Directory User Management, MS Workstation Operating Systems and Server Operating Systems (Win10). Proficient keyboarding skills and Adobe Acrobat PDF file management. Intermediate knowledge: MS Office Suite 2016+; MS Visio; MS AD Svr 2003+; Quest Active Roles Mgmt Console/Shell. Customer service focus and strong verbal and written communication skills and reporting metrics. Exceptional problem-solving and decision making abilities. Experience assisting users with computer, software and network problems or questions. Experience providing field troubleshooting, training assistance, or other support over the phone. Experience providing support for software, local area network (LAN) connections, telecommunications, computer hardware (such as PC's, printers and any other peripheral devices), and commercial software packages (such as word processing, spreadsheets, electronic mail, and calendaring applications). Ability to work with minimal supervision, Strong ability to mentor others, Sound technical writing and documentation skills set. Experience with developing and implementing AHS provisioning standards.

Preferred Qualifications:

3+ yrs Support Desk, Health Care IT experience, ITIL v3 Foundation Cert, VMware Svc. Manager, Project experience, Change Management experience, Lean/Process Improvement experience, ITIL v3 Foundation Certificate. Intermediate knowledge: Knowledge of the use of online monitoring software tools, ref manuals, Epic proficiency. Basic/Working knowledge: LDAP.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.