IT Analyst I
- Classification: IT Analyst I
- Union: AUPE GSS
- Department: (CORP) IT Access
- Primary Location: CN Tower
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 29-APR-2019
- Temporary Employee Class: Temp F/T Benefits
- Date Available: 13-MAY-2019
- Temporary End Date: 03-JUL-2020
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days, On Call
- Days Off: Saturday/Sunday
- Minimum Salary: $29.92
- Maximum Salary: $40.39
- Vehicle Requirement: N/A
Completion of diploma in Computer Science or Information Technology or equivalent.
Additional Required Qualifications:1-2 years’ experience in a Technical Support role. Sound knowledge of PC software, including Microsoft Office, IAM (Identity Access Management), RSA Console Management, Active Directory User Management, Workstation Operating Systems and Server Operating Systems. Proficient keyboarding skills and Adobe Acrobat PDF file management. Intermediate knowledge: MS AD Server 2003+; Quest Active Roles Management Console/Shell; NTFS File Systems. Customer service focus and strong verbal and written communication skills. Exceptional problem-solving and decision making abilities. Experience assisting users with computer, software and network problems or questions. Experience providing field troubleshooting, training assistance, or other support over the phone. Experience providing support for software, local area network (LAN) connections, telecommunications, computer hardware (such as PC's, printers and any other peripheral devices), and commercial software packages (such as word processing, spreadsheets, electronic mail, and calendaring applications). Ability to work with minimal supervision, Strong ability to mentor others, Sound technical writing and documentation skills set. Experience with developing and implementing AHS provisioning standards.
Preferred Qualifications:3 or more years Support Desk. Health Care IT experience. ITIL v3 Foundation Cert. VMware Service Manager. Project experience. Change Management experience. Lean/Process Improvement experience. ITIL v3 Foundation Certificate. Intermediate knowledge: MS Office Suite 2003+; MS AD, MS Workstation OS (XP, Win7, Win10). Knowledge of the use of online monitoring software tools, ref manuals. Basic/Working knowledge with LDAP.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
