HR Contact Centre Training Specialist
- Classification: Advisor
- Union: Exempt
- Unit and Program: HR Shared Services, HR Contact Centre
- Primary Location: Alberta
- Location Details: Eligible to work remotely within Alberta
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 14-FEB-2023
- Date Available: 27-FEB-2023
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $22.84
- Maximum Salary: $38.07
- Vehicle Requirement: Not Applicable
Completion of high school is required. Post-secondary education in Tourism & Hospitality, Business Administration or Human Resources is an asset. Previous experience working in a Contact Centre is an asset
Additional Required Qualifications:
Knowledge of or previous experience working in a unionized environment. Previous experience in Shared Services, Human Resources, Payroll or Benefits is considered an asset. Demonstrated superior customer service skills; both oral and written. At least 2+ years of extensive customer services experience and problem-solving skills are required. Must be proficient with the Microsoft Office package; particularly Microsoft Word, Excel, Outlook and PowerPoint. Must be quick to learn new computer applications; previous experience with PeopleSoft is an asset. Typing at least 50 words per minute. Previous experience in a fast-paced, high call volume environment an asset.
Preferred Qualifications:
Completion of a related bachelor's degree in business, Human Resources or Marketing. Completion of advanced certification in adult education or change management
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
