HR Contact Centre Senior Advisor, Employee Services
- Classification: Senior Advisor
- Union: Exempt
- Unit and Program: Human Resources Shared Services
- Primary Location: Southport Tower
- Location Details: Eligible to work remotely within Alberta
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 20-JUN-2023
- Date Available: 03-JUL-2023
- Hours per Shift: 7.75
- Length of Shift in weeks: 1
- Shifts per cycle: 5
- Shift Pattern: Days
- Days Off: Other
- Minimum Salary: $34.95
- Maximum Salary: $59.94
- Vehicle Requirement: Not Applicable
A minimum of baccalaureate degree in human resources, business administration, law or other related field. Proven HR Contact Centre experience required. Demonstrated knowledge and experience with HR Systems, data and metrics (preferably with large, Enterprise Resource Planning (ERP) systems like PeopleSoft, SAP, or Oracle). Demonstrated knowledge and experience with Contact Centre systems like ServiceNow, Genesys and Ingenius. Progressive leadership experience in Human Resources or Human Resources systems environment or Contact Centres. Advanced computer skills required in Excel, MS Word, Microsoft Access and other software programs. Equivalencies of education and experience may be considered.
Additional Required Qualifications:
Excellent customer service skills. Demonstrated research, analytical and problem solving skills. Uses strategic thinking, taking into account long-term goals assessing options and implications. Effective communicator with strong organizational skills, client focused orientation and commitment to providing long term quality services. Sound knowledge and experience in compiling and presenting information to senior levels of the organization.
Preferred Qualifications:
Professional designation (CHRP) is preferred. A minimum of 7 years in a human resources role in an organization of significant size, complexity and diversity (health care experience an asset) plus experience in a leadership role. A demonstrated clear pattern of professional and personal development.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
