Emergency Communications Officer
Your Opportunity:
Emergency Health Services – Alberta (EHS-AB) is one of Canada’s largest integrated emergency medical systems, providing care to over 750,000 Albertans annually through a province-wide model encompassing dispatch, ground ambulance, aeromedical response, and specialized clinical programs. EHS is currently recruiting casual Emergency Communications Officers (ECO) in Peace River. We are looking for people who are great communicators, with strong language and listening skills, and who can remain composed under pressure. You are the calm, confident voice on the phone with 911 callers, collecting the necessary information to dispatch emergency crews. You will learn to quickly and accurately transcribe calls as they come in, prioritize tasks on the fly, and clearly relay essential information. Discover a supportive employer, a career that fits your lifestyle, and opportunities for professional development. Candidates undergo a multi-step screening process. Step one is an online assessment that evaluates job-specific behaviors, competencies, knowledge, and fit. Step two assesses your multitasking, decision making, typing, recall, and listening skills, as well as language comprehension. Step three is a formal interview. Successful candidates will receive paid on-the-job training, followed by a paid preceptorship with an experienced ECO before working independently. Candidates must be able to commit to a 20-week, full-time training schedule that requires 6-8 weeks of on-site classroom training in Peace River, as well as an on-site practicum for a minimum of 10-12 weeks. Shifts consist of 12-hour days and 12-hour nights. Mandatory sit-in shifts with an ECO will be required prior to hire.
Description:
As an Emergency Communications Officer (ECO) with ALTA Paramedic Health (APH), you will provide safe and effective emergency medical call taking and dispatch services to ambulances. Using established protocols and guidelines, you will evaluate and process both emergency and non-emergency calls, make key decisions and contribute to the coordination of dispatch operations and response strategies.
- Transition Company: Emergency Health Services
- Classification: Emergency Comm Officer (2190)
- Union: HSAA Facility PROF/TECH
- Unit and Program: EMS Dispatch
- Primary Location: Peace River EMS North Comm Ctr
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.00
- Posting End Date: 31-JUL-2026
- Employee Class: Casual/Relief
- Date Available: 06-OCT-2026
- Hours per Shift: 12
- Length of Shift in weeks: Varies
- Shifts per cycle: Varies
- Shift Pattern: Days, Evenings, Nights, Weekends
- Days Off: Other
- Minimum Salary: $33.07
- Maximum Salary: $41.01
- Vehicle Requirement: Not Applicable
Completion of Grade 12 or equivalent. Emergency Medical Dispatch (EMD) certification is required. Candidates who do not currently hold EMD certification will be required to obtain it; training will be provided upon hire.
Additional Required Qualifications:In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay. To be successful in this role, candidates must have Emergency Medical Dispatch (EMD) certification. Where the successful candidate does not currently hold EMD certification, the certification course will be provided upon hire. Graduate of an accredited Emergency Communications Certificate program, current Emergency Medical Dispatch (EMD) certification, previous 911-dispatch, or Public Safety experience preferred.
Preferred Qualifications:To ensure your qualifications are fully recognized during the screening process, please submit a chronological resume and cover letter in PDF format, along with copies of any job-related credentials. Post-secondary education or training will only be considered when accompanied by proof of program completion (e.g.degree, diploma, or certificate).
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
