Your Opportunity:
Reporting at a provincial level, The Director, Accreditation, Engagement & Patient Experience strategic provides oversight for accreditation activities, patient and family engagement programs, and initiatives designed to improve the overall patient experience. The Director leads the organization's accreditation readiness and compliance efforts, ensuring alignment with Accreditation Canada standards and healthcare best practices. They work closely with patients, families, clinicians, physicians, operational leaders, and community partners to strengthen engagement, improve care experiences, and support excellence in healthcare delivery. Using data, performance indicators, and stakeholder feedback, the Director identifies opportunities for improvement and leads system-wide strategies that enhance quality outcomes, patient safety, and organizational effectiveness. This role requires strong change leadership, relationship-building skills, and the ability to influence and collaborate across diverse teams and healthcare settings.
Description:
The Provincial Director of Accreditation and Engagement & Patient Experience provides strategic leadership for the organization's accreditation program, patient and family engagement initiatives, and patient experience strategy across all provincial operations. This senior leadership role is responsible for advancing a culture of quality, safety, continuous improvement, and person-centered care by fostering meaningful partnerships with patients, families, clinicians, physicians, leaders, and community stakeholders. The Director leads accreditation readiness and compliance efforts, oversees patient and family engagement structures, drives initiatives to improve patient experience outcomes, and ensures organizational practices align with leading standards and best practices. Through collaboration, data-informed decision-making, and change leadership, the Director supports the delivery of high-quality healthcare services that enhance patient outcomes, strengthen engagement, and promote excellence across the healthcare system.
- Classification: Director
- Union: Exempt
- Unit and Program: Accreditation and Engagement & Patient Experience
- Primary Location: Alberta
- Location Details: Eligible to work remotely within Alberta
- Negotiable Location: Provincial
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 13-NOV-2026
- Date Available: 30-NOV-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $45.23
- Maximum Salary: $77.51
- Vehicle Requirement: Not Applicable
Master’s degree in health, leadership or business administration disciplines. Clinical background is required. Registered or eligible for registration with a professional regulatory College under the Health Profession’s Act.
Additional Required Qualifications:
Minimum of 3-5 years’ experience leading clinical operations team(s) in an organization of similar size, complexity and diversity. Experience/knowledge of Accreditation Canada QMentum program and experience in strategic leadership role at zone/provincial level is an asset. Effective communicator with strong organizational skills, influential skills, client focused orientation and commitment to providing quality services. Leadership skills, including demonstrated ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others A demonstrated clear pattern of professional and personal development. Strong track record in establishing and maintaining effective working relationships with internal and external stakeholders with proven ability to foster partnerships and to achieve organizational goals. Ability to manage human, financial and physical resources within an operating environment Demonstrated ability to manage change and create innovative solutions for complex and diverse issues
Preferred Qualifications:
Effective leadership abilities combined with a strong commitment to operating within a team environment and the ability to motivate and inspire other to achieve common goals. Strong writing skills/experience writing briefing notes. Excellent proficiency in Microsoft Office Excel, Word and Outlook. Ability to develop, organize and manage short- and long-term plans and deliver customer-focused results.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
