Clinical Supervisor – Contact Centre Coordinator

Leadership - Supervisor/Lead
ALB00151677 Requisition #
Thanks for your interest in the Clinical Supervisor – Contact Centre Coordinator position. Unfortunately this position has been closed but you can search our 1,549 open jobs by clicking here.
  • Classification: Clinical Supervisor
  • Union: HSAA Facility PROF/TECH
  • Department: MH-Prov Director Programs-EDM
  • Primary Location: Southport Tower
  • Multi-Site: Not Applicable
  • FTE: 0.55
  • Posting End Date: 03-JUL-2020
  • Temporary Employee Class: Temp P/T Benefits
  • Date Available: 03-AUG-2020
  • Temporary End Date: 06-AUG-2021
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 12
  • Shifts per cycle: 33
  • Shift Pattern: Days, Nights, Weekends
  • Days Off: As Per Rotation
  • Minimum Salary: $44.52
  • Maximum Salary: $58.27
  • Vehicle Requirement: N/A
Required Qualifications:

Master's degree in Psychology from an accredited program. Master's degree in Social Work (clinical specialization) including education in mental health assessment and psychotherapy and who have Psychosocial Intervention Authorization. Master's degree in Occupational Therapy including training and experience in mental health assessment and provision of psychotherapy. Master's degree in Nursing or Psychiatric Nursing including training and experience in mental health assessment and provision of psychotherapy. Active or eligible for registration with the applicable regulatory body. Must hold general registration prior to starting in the position. 5 years' experience in providing mental health assessment and intervention, including restricted activity of psychosocial intervention.

Additional Required Qualifications:

An equivalent combination of education and experience will be considered. Competency in concurrent capable practice within addiction and mental health. 1-3 years demonstrated formal clinical supervisory experience. Demonstrated skills in leading teams, adult education, and coaching/teaching required. Demonstrated strong analytical, decision making, and critical thinking skills. Excellent computer skills essential, including working knowledge of the Microsoft Office applications, and the ability to learn and support staff using multiple electronic platforms concurrently. Demonstrated ability to manage time in a fast-paced environment, adhere to deadlines, and manage multiple tasks and responsibilities at once. Excellent interpersonal, oral and written communication, and ability to collaborate effectively with clients, staff and management. Commitment to working collaboratively and to building a positive team environment. Solid working knowledge of the continuum of Addiction and Mental Health services available within Alberta Health Services, and the range of community-based services that address the social determinants of health. Advanced skills in assessment and intervention for individuals of all ages with addiction and mental health concerns, including crisis intervention skills. Customer service focus.

Preferred Qualifications:

Psychological First Aid (PFA) training preferred. MS Office Suite including Skype for Business. Previous contact centre experience is an asset.

Please note:

All postings close at 23:59 of the posting end date indicated.


Alberta Health Services (AHS) is committed to ensuring the safety of staff and patients and requires all NEW employees to provide a satisfactory criminal record check (CRC) and/or Vulnerable Sector Search(VSS) prior to the start of their employment. The CRC/VSS must be specific to the role at AHS and must be dated no more than 90 days prior to the date on your written offer from AHS.

Healthy Albertans. Healthy Communities. Together.

We’re passionate about what we do.  Our team of skilled and dedicated health care professionals, support staff and physicians who promote wellness and provide health care every day, all across Alberta. 

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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