Your Opportunity:

The Patient Access to Ambulatory Care (PAAC) team helps Albertans get the right care, at the right place, and at the right time by supporting scheduled ambulatory care services in improving their patient access management processes, patient access analytics, and communication practices. Reporting to the Data & Process Improvement Manager, the Process Improvement Analyst is responsible for working with ambulatory care services to validate clinical information system (CIS) data and optimize workflows to support data driven improvement projects. Experience working with businesses to improve how they interact with their systems and optimize processes is required. The ideal candidate will assist with the coordination and implementation of various data driven projects and be proactive about identifying potential issues as they arise, as well as recommend solutions and escalate issues when necessary. The incumbent will work with services to develop their understanding of the optimal referral and scheduling workflow, how their data impacts analytics, and how to gain actionable insights from analytics. This role will have advanced experience analyzing and interpreting data from various sources including dashboards, spreadsheets, databases, etc., to identifying the root cause of data quality issues and develop solutions. In addition, this role must be able to effectively analyze and document system requirements, workflows, and use cases.

Description:

This role will work closely with a team of analysts to support strategic and special data driven projects within the province. They must have strong organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously. Excellent communication and interpersonal skills are essential to this role, as well as the ability to problem-solve and build collaborative working relationships. They must be able to successfully work in a fast-paced environment with clinical, operational, and IT stakeholders to understand the nature of their work. The role must effectively synthesize, analyze, and communicate complex concepts to facilitate an in-depth understanding of the issues related to each project. Additionally, the ideal candidate must be able to effectually capture, document, track, and manage requirements throughout the project lifecycle. The incumbent must have a strong understanding of patient referral and scheduling processes, as well as the ability to understand both the clinical and strategic impact of the process improvement work. This role will also assist with the development of learning solutions and project tools. The ideal candidate is a highly organized self-starter with experience in change management, and the ability to multitask and work under tight deadlines. This is an experienced professional who is highly adept in process improvement and data analysis in a large multi-faceted organization, preferably in a health care setting. This role requires experience with analytics software such as Tableau, as well as Microsoft Office Suite (e.g. Excel).