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Advisor - ARD Quality and Engagement Coordinator

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Business Support - Other
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ALB00159991 Requisition #

Your Opportunity:

Are you looking for a career where you can make a meaningful contribution? Join the Path to Care Team at Alberta Health Services! We are hiring a Advisor - ARD Quality and Engagement Coordinator position to be our new communications and engagement connection between the Alberta Referral Directory (ARD) and physicians in Alberta. You will promote the ARD’s value proposition to physicians, collect feedback, identify points of resistance and develop plans to mitigate concerns. As the Advisor - ARD Quality and Engagement Coordinator, your primary responsibility will be to implement the new Quality Assurance Consultant Plan. This is a great opportunity for candidates with quality assurance experience, data entry experience, presentation skills, change management skills, cold calling experience, primary care experience, referral processing experience and appointment scheduling experience in a healthcare setting. The Advisor - ARD Quality and Engagement Coordinator is a Path to Care managed resource that centralizes referral information into a single online directory for referring sources. It is the designated source of referral information for Alberta Health Services and Connect Care. Path to Care is an established Alberta Health Services provincial program that is committed to transforming access to specialty care by supporting the implementation of optimal referral, wait list, and wait time management practices as defined in the AHS Wait Time Measurement, Management, and Reporting of Scheduled Health Services Policy (Wait Time Policy). All Non-Union Exempt positions are being reviewed for possible inclusion in the AUPE General Support Services bargaining unit. If this position is impacted, the incumbent will be notified accordingly. To ensure your skills and qualifications are considered, please include a resume and cover letter with your application.

Description:

The Advisor - ARD Quality and Engagement Coordinator responsibilities include: implementing the new Quality Assurance Consultant Plan, reviewing reports, tracking statuses, meeting/exceeding agreed upon monthly QA targets, identifying and solving quality issues, making recommendations for improvements, identifying key stakeholders, connecting with specialists and their delegates to obtain missing profile information, data entry, updating profiles using data from the College of Physicians and Surgeons and linking profiles to services. The Advisor - ARD Quality and Engagement Coordinator will promote the ARD’s value proposition to physicians, collect feedback, identify points of resistance and develop plans to mitigate concerns. This role also engages with primary care through email/phone communications, customized web based facilitation sessions and at conferences. The Advisor - ARD Quality and Engagement Coordinator will be a resource for referral management and access improvement initiatives that incorporate the ARD i.e. Alberta Surgical Initiative, Access and Wait Time Strategy, etc. This position provides backup for the helpdesk and participates in other ARD initiatives as required. This role requires excellent communication skills, marketing skills, meticulous attention to detail, problem solving skills, goal setting skills, ability to manage multiple priorities and familiarity with computer operating systems and database technology. The incumbent should have a strong understanding of the referral processes for scheduled health services. As this is a new role, the incumbent must be flexible with changing priorities and being assigned other duties as required.

  • Classification: Advisor
  • Union: Exempt
  • Department: PAT Wait Time Meas & Mgmt Ops
  • Primary Location: Southport Tower
  • Employee Class: Regular Full Time
  • FTE: 1.00
  • Posting End Date: 26-OCT-2020
  • Date Available: 16-NOV-2020
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 2
  • Shifts per cycle: 10
  • Shift Pattern: Days
  • Days Off: Saturday/Sunday
  • Minimum Salary: $22.84
  • Maximum Salary: $38.07
  • Vehicle Requirement: Driver's License, Vehicle Required
Required Qualifications:

A Bachelor's Degree along 3 years' experience with quality assurance and 3 years' experience within a medical terminology/health informatics role. A combination of education, skills and experience may be considered.


Additional Required Qualifications:

As required.


Preferred Qualifications:

3 years’ experience in a medical terminology/health informatics role. 3 years’ experience in a change management role. 3 years’ experience in a marketing and communications role. 3 years’ experience in a healthcare setting. 3 years’ experience in quality assurance and data entry.

Please note:

All postings close at 23:59 of the posting end date indicated.

Important:

Alberta Health Services (AHS) is committed to ensuring the safety of staff and patients and requires all NEW employees to provide a satisfactory criminal record check (CRC) and/or Vulnerable Sector Search(VSS) prior to the start of their employment. The CRC/VSS must be specific to the role at AHS and must be dated no more than 90 days prior to the date on your written offer from AHS.

Healthy Albertans. Healthy Communities. Together.

We’re passionate about what we do.  Our team of skilled and dedicated health care professionals, support staff and physicians who promote wellness and provide health care every day, all across Alberta. 


Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.


We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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