Business Support - Other
Alberta Health Services
ALB00126096 Requisition #

Your Opportunity:

The Ability Advisor within HRBP Ability Management is a professional position reporting to the Manager, Ability Management. The Ability Advisor assess any barriers to a successful and timely return-to-work and engages with stakeholders to implement strategies to address those identified barriers and support return to work or an appropriate alternative plan. Ability Management helps employees who are unable to perform their regular job duties due to a non-work related illness or injury access their sick benefits. The team can also assist with the insurance application process for employee sick benefit coverage, and provide advice to managers planning an employee’s safe return to work. The position works to ensure Alberta Health Services values, goals and principles are implemented and integrated in the delivery of services to client groups, while enabling efficient and innovative Ability management strategies. This position will interpret client needs, assess requirements and identify solutions to issues. An important part of this role is fostering and maintaining positive relationships with various stakeholders.


The position has responsibility for application of specialized or complex protocols, policies and procedures related to Ability Claims Management such as: Contacting the employee and Manager to explain ability management processes and gather information for assessment. Ensure appropriate documentation is requested and received in a timely manner. Ensure appropriate charting within MySafetyNet. Ensures appropriate case management documentation and file management. Manages issues/situations according to policy/procedure. Determine when to request in depth assessments in consultation with the Medical Consultant. Makes decisions and recommendations of client’s restrictions within physical demands of a position. Determines if further medical is required and/or evaluates compatibility during the return to work or duty to accommodate process. Determines if further adjudication is required, while working with external carriers, unions and clients. Contact treating physician or healthcare providers (oral and written) to obtain additional information on employee functional capabilities. Identify and coordinate resources to support the employee to promote their return to work. Discuss with Manager and HR accommodations strategies and develop return to work plan based on employee restrictions and limitations, as appropriate. Where appropriate, coordinates with external treatment providers related to Ability Management Programs to assist employees in the RTW process. Develops solutions based on a broad and complex knowledge base. Provide support and advice to manager and HRBP to support on strategies including joint problem solving, recommendations and solutions, as required. Co-ordinate with insurance carrier return to work plans. Provide active support for the return-to work planning process between the employee and their supervisor and advise when necessary.

  • Classification: Advisor
  • Union: Exempt
  • Department: Abilities Management
  • Primary Location: Melcor Centre
  • Temporary Employee Class: Temp P/T Benefits
  • FTE: 0.80
  • Posting End Date: 14-NOV-2019
  • Date Available: 02-DEC-2019
  • Temporary End Date: 01-MAR-2021
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 2
  • Shifts per cycle: 8
  • Shift Pattern: Days
  • Days Off: Saturday/Sunday
  • Minimum Salary: $28.20
  • Maximum Salary: $48.45
  • Vehicle Requirement: N/A
Required Qualifications:

A minimum of a post-secondary degree or diploma in a health or related field plus the appropriate licensing and designations, such as CDMP, CRTWC or CPHR. A minimum of 5 years’ experience in disability management in an organization of significant size, complexity and diversity (healthcare experience an asset). In addition, the incumbent will possess strong written and oral skills, influential skills, effective communicator, with strong organizational skills and committed to providing quality service. A demonstrated clear pattern of professional and personal development. Equivalencies of education and experience may be considered.

Additional Required Qualifications:

In addition, the incumbent will possess a record of accomplishment in the following areas: Extensive knowledge of Ability Management and industry best practices. Significant experience in problem solving, concerns resolution and investigation. Demonstrated ability to foster relationships and partnerships with internal and external stakeholders. Effective communicator with strong organizational skills, influential skills, client focused orientation and commitment to providing quality services. Ability to relay or explain complex issues or difficult situations. Skills in negotiation, facilitation and conflict resolution are required. Strong interpersonal assessment and problem solving skills. Demonstrated ability to manage complex tasks under tight deadlines is a core competency to be successful in the role. Attention to detail, initiative. Strong communication skills both written and oral.

Preferred Qualifications:

Additional course work in occupational health, rehabilitation, legislation related to disability management, helping relationship skills, mediation, benefits, payroll, human resource management, disability insurance, psychological and workplace factors in disability would be an asset.

Please note:

All postings close at 23:59 of the posting end date indicated.


Alberta Health Services (AHS) is committed to ensuring the safety of staff and patients and requires all NEW employees to provide a satisfactory criminal record check (CRC) and/or Vulnerable Sector Search(VSS) prior to the start of their employment. The CRC/VSS must be specific to the role at AHS and must be dated no more than 90 days prior to the date on your written offer from AHS.

Healthy Albertans. Healthy Communities. Together.

We’re passionate about what we do.  Our team of skilled and dedicated health care professionals, support staff and physicians who promote wellness and provide health care every day, all across Alberta. 

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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