Administrative Support V - Resolutions Specialist
Your Opportunity:
Alberta Health Services (HR Shared Services) is seeking a highly organized, customer service–driven individual for the role of Resolution Specialist within the Human Resources Contact Centre (HRCC) team. The Administrative Support V – Resolution Specialist provides a full range of HR information by analyzing, investigating, and resolving a broad range of issues raised by employees, operational leaders, and Human Resources Business Partners (HRBPs). The successful candidate will be fluent in organizational policies and procedures, collective agreements, and HR best practices to deliver well-informed solutions. This role requires the ability to build and maintain strong working relationships with internal stakeholders and external third-party providers to ensure timely issue resolution. The Resolution Specialist acts as a subject matter expert with in-depth knowledge of multiple HRSS functional areas and systems, demonstrating the ability to work independently while seeking guidance when appropriate. The incumbent must be able to make sound decisions, provide advice and recommendations on complex issues, and appropriately escalate matters when required. This position requires extensive knowledge of programs, processes, and systems related to payroll, human resources, pensions, benefits, and recruitment, as well as the ability to perform effectively under pressure in a high-volume contact centre environment. Exceptional verbal and written communication skills are essential. This position is available within Alberta.
Description:
As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Transition Company: Health Shared Services
- Classification: Administrative Support V
- Union: AUPE GSS
- Unit and Program: Resolutions, HR Contact Centre
- Primary Location: Southport Tower
- Location Details: Eligible to work remotely within Alberta
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 09-FEB-2026
- Temporary Employee Class: Temp F/T Benefits
- Date Available: 16-MAR-2026
- Temporary End Date: 11-JUN-2027
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days, Evenings
- Days Off: Saturday/Sunday
- Minimum Salary: $28.45
- Maximum Salary: $34.60
- Vehicle Requirement: Not Applicable
Completion of post-secondary education (e.g. certificate in office or business administration).
Additional Required Qualifications:At least two years of extensive metrics-driven customer service experience, inbound call center experience and problem-solving skills are required. This includes superior customer service skills (both oral and written). Preference is given to at least two years (or more) experience in HR Shared Services, Human Resources, Benefits or HR Administration or scheduling in the past five years. Previous experience in a fast-paced work environment is essential. Extensive customer service experience and problem-solving skills is necessary. The successful candidate must demonstrate superior written and spoken English. Must be an intermediate user (or better) in Microsoft Office package software (particularly Microsoft Word, Excel, Outlook and MS Teams). Must demonstrate experience presenting to internal and external stakeholders, including coaching, training and delivering feedback. Must be quick to learn new computer applications. Knowledge of or previous experience in a unionized environment. A flexible schedule between 7:30 am to 5:00 pm, Monday to Friday is required for this role.
Preferred Qualifications:Experience with Payroll, ESP or WFM Scheduling, Time and Labour, or Functional teams such as Benefits, LOA, Pension and HR Administration is an asset. Time coding and/or WCB knowledge is an asset.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
