Administrative Support V - Resolution Specialist

ALB00129370 Requisition #
Thanks for your interest in the Administrative Support V - Resolution Specialist position. Unfortunately this position has been closed but you can search our 1,124 open jobs by clicking here.
  • Classification: Administrative Support V
  • Union: AUPE GSS
  • Department: Human Resources Contact Centre
  • Primary Location: Southport Tower
  • Multi-Site: Not Applicable
  • FTE: 1.00
  • Posting End Date: 09-DEC-2019
  • Employee Class: Regular Full Time
  • Date Available: 19-DEC-2019
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 2
  • Shifts per cycle: 10
  • Shift Pattern: Days
  • Days Off: Saturday/Sunday
  • Minimum Salary: $27.28
  • Maximum Salary: $33.17
  • Vehicle Requirement: N/A
Required Qualifications:

Completion of post-secondary education (e.g. certificate in office or business administration).

Additional Required Qualifications:

Post-secondary education completed in Business Administration, Human Resources or completion of a HR Certificate will also be considered. Demonstrated superior customer service skills; both oral and written. 4+ years of extensive client service experience, problem solving and conflict resolution skills are required. 2+ years’ experience in Shared Services, Human Resources, or Benefits. Previous experience in a fast-paced, work environment. Experience with complex enterprise system (HRMS). Extensive customer services experience and problem solving skills. Fluent in written and spoken English. Must be an intermediate user and above in Microsoft Office package; particularly Microsoft Word, Excel, Outlook and PowerPoint. Demonstrated experience presenting to internal and external stakeholders. Some experience providing coaching and training to internal and external stakeholders. Must be quick to learn new computer applications. Knowledge of or previous experience in a unionized environment. This position will focus on Benefits and LOA cases.

Preferred Qualifications:

Experience with PeopleSoft, RMS, ServiceNow and eRecords is an asset. Previous experience in a contact centre setting is an asset. Shift schedules worked are 6:00 am – 2:15 pm and 8:45 am – 5:00 pm. This position is Negotiable between Calgary and Edmonton locations.

Please note:

All postings close at 23:59 of the posting end date indicated.


Alberta Health Services (AHS) is committed to ensuring the safety of staff and patients and requires all NEW employees to provide a satisfactory criminal record check (CRC) and/or Vulnerable Sector Search(VSS) prior to the start of their employment. The CRC/VSS must be specific to the role at AHS and must be dated no more than 90 days prior to the date on your written offer from AHS.

Healthy Albertans. Healthy Communities. Together.

We’re passionate about what we do.  Our team of skilled and dedicated health care professionals, support staff and physicians who promote wellness and provide health care every day, all across Alberta. 

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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