Administrative Support V

Your Opportunity:

As a member of the Payroll Operations Team, the Admin Support V is a subject matter expert who works with a high degree of independence in administering payroll functions, resolving complex payroll issues, and managing employee overpayment matters. The position provides guidance, education, analysis, and investigative problem-solving to support employees, managers, HR colleagues, and internal and external stakeholders. The role requires extensive knowledge of collective agreement language, employment standards, payroll-related legislation, policies, procedures, and systems to ensure accurate and consistent application of pay rules across multiple employee groups and companies. Working independently, the incumbent investigates and resolves complex or unusual issues related to payroll processes, transactions, time reporting, payment reconciliation, and overpayments. They provide advice, recommendations, and solutions based on established policies and guidelines, exercising sound judgment, discretion, and independent decision-making. The position involves regular communication with employees, managers, other HR departments, and third-party providers to gather and exchange information, resolve payroll concerns, and ensure effective service delivery. Success in this role requires strong analytical, critical-thinking, and problem-solving skills, attention to detail, and a strong customer service focus. The incumbent must apply extensive knowledge of payroll programs, processes, legislation, and systems while managing sensitive and complex matters independently and demonstrating a commitment to continuous learning and development within Payroll Operations.

Description:

As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.