Administrative Support V

🔍 Calgary Zone, Calgary, Southport Tower

📁: Administrative and Clerical

📅   : ALB00323043 Requisition #

📅   : Nov 24, 2022 Post Date

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Classification: Administrative Support V

Union: AUPE GSS

Unit and Program: HR Contact Centre (Resolutions Services)

Primary Location: Southport Tower

Location Details: Eligible to work remotely within Alberta

Multi-Site: Not Applicable

FTE: 1.00

Posting End Date: 29-NOV-2022

Employee Class: Regular Full Time

Date Available: 09-JAN-2023

Hours per Shift: 7.75

Length of Shift in weeks: 2

Shifts per cycle: 10

Shift Pattern: Days

Days Off: Saturday/Sunday

Minimum Salary: $27.89

Maximum Salary: $33.92

Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of post-secondary education (e.g. certificate in office or business administration).

Additional Required Qualifications:

At least 2+ years of extensive metrics-driven customer service experience, inbound call center experience and problem-solving skills are required. Demonstrated superior customer service skills (both oral and written). 2+ years’ experience in HR Shared Services, human resources, Payroll or HR Administration. Previous experience in a fast-paced work environment. Experience with using complex systems such as e-People and ServiceNow. Extensive customer service experience and problem-solving skills. Fluent in written and spoken English. Must be an intermediate user (or above) in using Microsoft Office programs (particularly Microsoft Word, Excel, Outlook and MS Teams). Demonstrated experience presenting to internal and external stakeholders. Some experience providing coaching and training to internal and external stakeholders. Must be quick to learn new computer applications. Knowledge of or previous experience in a unionized environment. A flexible schedule between 7:00 am to 5:00 pm, Monday to Friday (which may change over time), is required for this role.

Preferred Qualifications:

Experience with PeopleSoft (e-People), RMS (recruiting management software), and/or eRecords is an asset. Previous experience in a contact center setting is an asset. Experience working with collective agreements is an asset. Knowledge on payroll, time and labour, shift differentials, ESP (Provincial Staff Scheduling), and collective agreement articles regarding pay is an asset.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.