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Administrative Support IV, Volunteer Resources - Program Assistant

Alberta Health Services
ALB00081249 Requisition #
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Your Opportunity:

In Volunteer Resources, our goal is to communicate and promote Alberta Health Services (AHS) as an organization of choice, develop strategic plans to build and sustain volunteer pipelines and to maximize the efficiency and productivity of our services, all in support of ongoing patient and family centered care objectives. The Volunteer Resources Program Assistant will provide personalized support to all volunteers, in every phase of their engagement with AHS. The PA will act as the first point of contact, striving to make each engagement unique and professional. The PA will have significant interaction with potential and accepted volunteers, always contributing to the ongoing strategic goals of AHS and Volunteer Resources. While collaboratively supporting specific Volunteer Resource roles as well as engaging, evaluating and refining the management of competent volunteer pools, the PA will be organized, deliberate and relentless in the approach to support the resolution of challenges related to volunteer talent demands at AHS. The PA will research, trial, execute and evaluate a variety of attraction and engagement strategies that support a sustainable, continuous pipeline of quality talent available to all AHS volunteer programs. This role will support volunteer management programs out of Didsbury, Airdrie, possibly Strathmore and other parts of Calgary. Frequent travel is required. There is an opportunity for a temporary increase in hours associated with this position up until August, 2019.


As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

  • Classification: Administrative Support IV
  • Union: AUPE GSS
  • Department: (MV)VOLUNTEERS
  • Primary Location: Didsbury
  • Multi-Site: Multisite
  • FTE: 0.40
  • Posting End Date: 18-JAN-2019
  • Employee Class: Regular Part Time
  • Date Available: 04-FEB-2019
  • Hours per Shift: 5.17
  • Length of Shift in weeks: 2
  • Shifts per cycle: 6
  • Shift Pattern: Day, Evenings, Weekends
  • Days Off: As Per Rotation
  • Minimum Salary: $24.99
  • Maximum Salary: $30.38
  • Vehicle Requirement: Driver's License, Vehicle Required
Required Qualifications:

Completion of post-secondary education (e.g. course(s) in office of business administration, medical office assistant).

Additional Required Qualifications:

Personal volunteer experience of 1200 hours, within the last 10 years. One (1) years’ experience in a volunteer management role. Basic awareness of related legislation and best practices in volunteer management. Strong computer skills with demonstrated proficiency in Word, Excel, PowerPoint and Outlook. High degree of independence, with an ability to take initiative, manage work flow and set priorities.

Preferred Qualifications:

Healthcare experience and an understanding of the concepts of Patient and Family Centred Care principles. Administrative experience with senior leaders, committees, working groups and teams. Excellent knowledge of Volunteer Management computer software. Demonstrated organizational skills with the ability to manage multiple competing assignments. Ability to build relationships by establishing and maintaining positive working environments with others, both internally and externally.

Please note:

All postings close at 23:59 of the posting end date indicated.


Alberta Health Services (AHS) is committed to ensuring the safety of staff and patients and requires all NEW employees to provide a satisfactory criminal record check (CRC) and/or Vulnerable Sector Search(VSS) prior to the start of their employment. The CRC/VSS must be specific to the role at AHS and must be dated no more than 90 days prior to the date on your written offer from AHS.

Healthy Albertans. Healthy Communities. Together.

We’re passionate about what we do.  Our team of skilled and dedicated health care professionals, support staff and physicians who promote wellness and provide health care every day, all across Alberta. 

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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